Gæstebruger
13. juni 2024
Location: dirty and extremely unsafe. This place doesn't deserve to be called a hotel. Avoid it at all costs! I booked this hotel for three nights. The neighborhood is horrible, and the room and bathroom were filthy. There were yellow stains on the shower floor, and the bed sheets and towels looked very old. Fortunately, I brought my own bed sheets and towels. But that’s not all. Around 2 AM, I was jolted awake by the sound of someone throwing stones at my window and shouting, ‘Open the door! I brought you cake.' I was just shocked. Then, they broke in by smashing the glass on the front door, yelling in the corridor where my room was located right behind my door. I was utterly terrified and stayed behind my door and trying not to make any noise, waiting for the intruder to leave. The place itself is far from ideal, but I hadn’t planned to complain until this horrifying incident occurred. This is the worst hotel experience I’ve ever had. I was unsure if the person would return, which added to my distress. I have attached photos of the broken door taken the morning after the incident. It's unbelievable that the property management did not react until two days later with a short message saying "sorry about the inconvenience," as if such a life-threatening issue hadn't happened at all! This place doesn't deserve to be called a hotel! It is unbelievable that neither the hotel and nor the famous platform through which I booked are helping with my request for refund! After multiple calls and messages, still no refund whatsoever!
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