Park Plaza London, Park Royal

Not the best clean hotel and also had an issue with the shower leaking outside near the sink area.

I have used this hotel many times. It's clean and staff are attentive. Breakfast is always good. However, this time I had a few no no . There was no complimentary water in the room, coffee machine didn't work, but when I called staff came to fix it immediately. A socket was broken with the covering falling off. No lotion in the bottle .it was completely empty. I reported it all and they were very quick to say they would fix it. I would still go back though. Hopefully get a better service next time.

Upon arriving at the hotel, I was shocked to find that my reservation was canceled due to an overbooking on the platform. There was no room available for me and my friend. It was already 1 AM, and after a long day of work, I was extremely frustrated. I wasn't the only guest encountering this issue. Fortunately, the manager managed to arrange a room for us at a sister hotel for the night. The biggest hassle was dragging our luggage around, and with an important meeting scheduled for the next day, we had no choice but to wait. We then went to the sister hotel nearby, exhausted. The compensation was a free taxi ride, but even that was problematic as the driver was not very familiar with the hotel's address, wasting more time. Eventually, after almost an hour and a half, we managed to check in. The next morning, we had to rush off early, feeling quite wronged, but I was too tired to complain further. Thankfully, the hotel manager remembered me, and the transition back to the original hotel the next day went smoothly. The whole trip ended on a positive note. However, I recommend that everyone should allow extra time and check in early to pick up the room keys, as I believe such issues will continue to occur. Good luck to all.

Could be better location is good parking is very expensive for 24 hour

This hotel provides you sweet dream during your london vacation with all good amenities and ambience. 5mins walking from park royal underground station is a plus for easy access to the city and other attractions via piccadilly line. Distance to heathrow airport also not that far via the same line. Worth the money you spent for the stay at this spot.

The eco-friendly thing about not cleaning the rooms daily needs to be re-examined, especially for families with kids. We went out several days without the room being cleaned, granted we were offered the "opt out" option which we took but only out of insufficient information.