Baymont by Wyndham Logan

The only thing that really bothered me was that there wasn’t an elevator and the desk staff told us to park by the back door to be closer to our room and we pulled down and then the door was broken. We were told explicitly no smoking in the room yet the whole place smelled like ****. I don’t care if people smoke except this was bad like walking down the hallway getting a contact buzz bad and if it wasn’t said the way it was to us about smoking in the room… maybe we looked like a bunch of smokers of what I’m not sure cause not one of us do!🤣 I’m not going to turn down a good edible but keep your blunt.

This is a very nice facility with indoor pool, but staff attitudes were extremely poor. I witnessed several rude interactions with other guests and heard reports of several more. We booked the best room in the place for a week (King Suite with veranda over the pool and jetted tub), but our keys timed out every day until I complained...no excuse for that. Both day and night shift employees shared the same poor attitude, but it was the gal on nights who was just plain rude and off putting, being on the phone with friends more than anything else. The person who appeared to be the day manager was a bit better. All the staff allowed some pretty shady characters they seemed to know to hang out in the back parking lot in their cars for hours on end. These were not guests but probably the local drug dealer posting up in his usual location. That happened every day, well into the evening hours. The motel is located away from the historic downtown, across the river near restaurants, Wal-Mart, etc. It's a great location as it's very easy to drive or ride out of town without fighting traffic. Breakfast does not even qualify as "continental" with only packaged cereal, packaged danishes, coffee and juice. Without adding to employee work load, the motel could easily add fresh fruit, and many comparable motels offer a LOT more than that. We ate breakfast there ONE morning just to get on the road as quickly as possible; other than that, the offerings weren't even worth the effort of walking into the dining space. Our bed was our biggest problem: In the best room in the place, we got a King mattress that I can only describe as "sacked out" and very hard. By the time our staff was complete, I had lower back and hip pain. I don't have those problems; it was the bed. That bed is one of the key reasons someone would rent that room at a premium price. The other significant reason to rent the (King suite with veranda and jetted tub) room is, obviously, the jetted tub. Using it was so laborious that we stopped trying after the second use. The faucet's flow was SO slow that it takes AT LEAST half an hour to fill to where the jets are covered when you get in the tub (which is required to turn on the jets, obviously). To get anything like reasonable fill times, I was using the ice bucket to transfer buckets of water from the sink nearby. It still took at least 20 minutes to fill the tub. That's just ridiculous. There was plenty of water pressure and volume in the sink, toilet, and shower; so, it's a problem with the tub fixtures or plumbing, not water supply to the room. I was also unpleasantly surprised that the most expensive room in the motel had a mini-fridge without any freezer at all. That's not premium. During our stay, a storm passed through the area and knocked out all but one leg of 110V power to the motel. This left many rooms without power and knocked out WiFi service and the satellite TV service for more than a day, well after power was restored. Even though power was still in the building, staff did nothing at all to temporarily connect either WiFi or satellite systems to the working power (with an extension cord to the equipment or similar). Lots of tenants left the motel, especially family guests. Staff allowed tenants with power to continue to use AC units in their rooms even though they were surely damaged by running on a single leg of power (on a 220V unit)...that's just irresponsible (although I understand it from a customer service point of view). The pool looks nice, but we didn't use it. It was closed at odd times even though it was supposed to be open 10am to 10pm. On our arrival day, for instance, it was already closed at dinner time (and remained so the whole evening). The hot tub space in the pool area has been bricked up; it doesn't exist now. Housekeeping was very good and extremely responsive to requests. I'd give the motel a 3 of 5 stars at best which is a shame since it's a nice facility with great location.

My sister and I decided to ignore bad reviews and stay here while hiking in area. Oops!! Walked into main hallway and smelled like an old basement, so didn’t have too high of hopes right off the bat. Entered room and the smell got even worse and reeked of old damp gym towels. Looked like room had been through a flood of some sort, water damage on furniture and doors, it was very weird. Sorry to say won’t recommend or stay here again. Didn’t try breakfast All of the linens and towels were clean, and no bugs so that’s ultimately what made us decide to stay. Plus decent cost for area. Safe area also which was very nice!

Don't stay here. About 30 people went for a wedding. Since wedding was a 4pm we asked if we could have earlier check in than 3pm was very rudely told no, but I will say when we arrived at 2 they did check us in. There were very few cars in parking lot. Check in girl not friendly at all- seemed like we were bothering her. BUT....when we got to our rooms, musty smell immediately. Paint chipping off walls and ceiling, some bugs including a hornet. AND NO SOAP!! no soap in bathroom or by sink. No soap in any of the other 15 peoples rooms. When we asked about soap were told they don't have any cause it hadn't come in yet. Had to use shampoo to wash our hands or shower. Did the employees have soap to wash their hands when cooking breakfast? Why didn't the manager send someone to Walmart to get some soap. This is just all unacceptable for $200 a night.

First, the staff was awful. Not helpful and VERY rude. We stayed with a large group, for a wedding. Almost every guest shared an unhappy experiences. Bathroom was dirty. Not a little dirty, Disgusting. They didn’t have hand soaps in any bathroom. I just thought it was an overlook on house keeping. So I ran to the front desk. She said simply “we don’t offer soap to any guest” We would not recommend this hotel. And definitely would not return.

Absolutely never again. I arrive and it's nothing like the pics online. VERY dated. I go to check in and ask if they have a luggage cart. She said they have one but someone was using it. Turns out they don't have one and it wouldn't have done me any good anyways as I was on the second floor and they have no elevator. Being a disabled vet I asked if they had a room on the first floor and she rudely said no. So I found a young gentleman and gave him $20 to carry my belongings upstairs for me. If I had known they had no elevator, I would've requested a first floor room or stayed somewhere else. I asked if there was an ice machine on the second floor and again rudely said first floor only. Now I stayed at a Baymont the previous weekend and even though the fan on the ac was broke, at least it was clean and had luggage carts and an elevator and it was half the price. Bed had what looked like mold. The door handle was broken as well. You have to shut the door, then push it while pulling the handle up. The shampoo bottle was empty which tells me they left it from the previous person. Overall I have lost all confidence in Wyndham and won't be staying there anymore, complete ripoff. They are priced because of their location, not friendliness, cleanliness, or amenities. Shame on you Wyndham

Nice, friendly staff, clean room but the hinges are severely rusted in the bathroom which was way to small. once you stepped in the bathroom you could not shut the door because I am a decent size disabled woman. We had to ram the entry door with shoulder a few times because the door was stuck. NO WAFFLE IRON FOR THE BREAKFAST AREA EITHER!

Had great time staff was awesome room was clean food places available walking distance great location felt very safe being out on patio in evening as well

No elevator so if you are on the top floors you have to go up the stairs that are not safe the kind of carpet they have on your messes with your eyes when you're going up the stairs and there is no backing on the steps