Holiday Inn Express & Suites Southport - Oak Island Area

Clean

Staff at desk were courteous. I had called ahead to have the two rooms that were booked by me to be nearby if possible, was told a note was made about my request. Not sure if it was because when we arrived desk clerk didnt seem to know about it and it wasnt possible to get the rooms near by. Which we dealt with. When we got to our room my husband tried to turn on the tv. Nothing worked and no directions anywhere to show us how to use. I ended up going to front desk and clerk tried to explain i had to use my phone and wifi. I did try to do this to no avail. Not everyone is tech savy or has phones to do this stuff. Shame on the hotel to expect patrons to have to do this just to watch tv! I get them wanting to save money but there must be a better way! I was surprised how rough the grounds around the hotel looked. Between the all the weeds and garbage around the building it didnt put out a very nice appearance for a hotel. My husband and i stayed at this hotel last October and it was a pleasant experience, not so much this time. Sure hope it gets better before we come to the area again.

Family trip to visit family in the area. Although the hotel is going through some updating, the pool needs some attention. Our room was large, enjoyed the full size refrigerator, and the location was perfect for visiting family and other attractions nearby