Aqua Hotel Bertran Park

Muy buena atención del personal, las áreas del hotel, la ubicación, todo 10/10 muy bien ubicado también

We had a week's stay with me, my daughter and cousin to celebrate their birthdays. We were booked into room 1111 (triple design room) in the main building but upon entering, we quickly realised that it was far too small. There were 2 single beds and a pull-out sofa but with three ladies with suitcases and nowhere to put them except for the floor, and generally wanted to walk in the room without scraping the walls to get from one end to another, we asked for an upgrade. That night, with the Euros (football) taking place, our neighbours (men – two or three of them) decided that they would sing drunkenly and very loudly football songs before passing out. This room must have had an upgrade because the bathroom was really nice with a walk-in shower and large sink. There was also a balcony that we could sit outside in but we didn’t get the chance to use it. So, we spoke to Sara on Reception (very good service, who made us feel very welcome) and paid for an upgraded to a 2-bedroom suite. Huge difference in terms of space with the entrance being the dressing area, the two bedrooms and bathroom led off this. Both rooms had French style patio doors and balcony and our room overlooked the swimming pool in the main block. So this is the few things that we spoke about this hotel: 1. There was no kettle for tea & coffee making facilities. This was even more apparent because one of the days it rained and being stuck in your room with no way of even making a hot drink made a difference. Also, we had to check out of our room at 5.15am so having a kettle would have allowed us to have at least a cup of coffee before we left. 2. The bathroom – this was definitely an older bathroom style with an over the bath shower. unfortunately, the shower screen was not large enough and water went everywhere when we had a shower. We wondered why the room attendant left so many towels; it was for the floor to mop up the water. 3. The bedding – there was a mattress protector that had a plastic feel, so the sheet on top kept slipping. Then there was a sheet, followed by another sheet, a naked quilt on top of that with another sheet on top. In the main room, the quilt was dirty, so I had to ask for another quilt. The bedding was a mess with too many sheets. 4. Second bedroom only had a sofa-bed that was larger than the double bed in the main bedroom. The first couple of nights was fine, but afterwards, it was not comfortable. They would have been better making that room as a bedroom and putting two single beds in there. A sofa is not needed. 5. Swimming pool – bring your own beach towel. I have never stayed in a hotel that has a pool and not to supply you with towels for the pool area. My daughter had to buy one. By the way, the pool is not heated so be warned – it is very cold. 6. Breakfast – the team are very friendly. Basically the same meal but each day they changed certain items to mix it up a bit. But the restaurant is very nice, bright and modern. The special tou

A great budget hotel with brilliant friendly staff. From the minute we walked in the hotel to the minute we left, we encountered only happy, smiling friendly helpful staff. The reception staff were really helpful even helping to get a specific football match on a tv for us to watch whilst we waited for our coach on departure day. The cleaners maintained our room very well every day and greeted us with a smile and a ' bon dia ' or similar whenever we saw them. Restaurant staff were just as friendly and helpful, working very hard and efficiently to maintain a great selection of food. Always smiling and happy to get any missing items and admirably working with real pace and urgency to ensure guests had the food choices they may want. There was a real team spirit here and throughout the hotel. The man cooking the omelettes and fried eggs, ran into the kitchen to get more bacon when he saw that it had ran out and I seemed surprised. Bar staff were amazing even bringing drinks to peoples tables with a smile when requested to. The same urgency and smiling service was seen in the bar area as throughout the hotel. The bar staff never stood still, either serving or cleaning the bar and pool area. As everywhere else nothing was too much trouble. We had a late airport transfer and even though initially the hotel did not have any availability of us keeping our room on.( We had not requested this until the day before departure) .Somehow the reception liaised with housekeeping and sorted this out for us. A very slight negative no FULL FAT Greek style yogurt available only fruit flavoured we can live with that and look forward to returning to Aqua Bertram Park should we ever be staying in this area. Thank you very much Aqua Hotel Bertram Park your hotel team made our holiday memorable. Enjoy your well deserved break when the season ends.