Loft Apart & Hostal Group

Stayed here with my sister for 5 nights. The services and cleanliness was as can be expected for the price. You get what you pay for. Unfortunately safety and security was unacceptable and severely lacking to say the least. I was having a siesta on the top bunk at 5.30pm while my sister was in the kitchen preparing food, she left the door open thinking it’s safe to do so as we are on level 2, I’m in the room, and she’s only across from it, within eye and earshot. A young boy entered our room at this time and attempted to steal my sister’s phone. Luckily she caught him in the act and we got her phone back and questioned him, the only thing he had to say for himself was that he is also staying here and that he was sorry. Took all my self control not to flip out on him which would’ve complicated things exponentially. My sister and I went to the front desk to explain the situation and ask for him to be ejected from the property but she didn’t speak very good english so nothing was done and if she did understand us as she said she could a bit, I asked for the police several times and she wasn’t very interested in assisting us despite our very obviously distressed and panicked state. If you decide to stay here ensure you close and lock doors at all times. No excuses.