Alegria Mariner

Hotel and rooms are very clean, the pool facilities aren’t up to scratch really, no access for older people, couldn’t walk in the pool, the steps are quite steep and difficult to enter, the decking around the pool gets really hot in the sunshine and can burn the bottoms of your feet, so remember your flip flops. Bar staff ( Sara) can be quite rude, she was running around serving other guests , but not once asked if we would like a drink, customer service skills needed same with the dining room supervisor (Joanne). We were first into the dining at 7pm stood there to be checked in and then she choose to check in a Spanish family behind us first, I thought that was quite rude, now in my book that is discrimination. Other hotel staff were friendly enough. We didn’t get our room serviced on one occasion, we had left our towels on the bathroom floor as requested, so we had no clean towels until the following day after reporting it to housekeeping. There was a massive power outage in Spain countrywide while we were there, the hotel had no power back up , secondary lightning, everything was down, no lifts, power was off throughout. The hotel is in a prime position, 2 minutes walk from the beach, bars, restaurants.

Just come back from a solo 4-night stay, stayed in room 362. I loved it! Will definitely coming back if I visit Lloret de mar again. CLEANLINESS All areas were kept immaculately clean. Saw the pool being cleaned every morning. Housekeeper came every morning. The poolside was always very clean, ashtrays emptied often, glasses taken away etc. STAFF Staff were friendly, helpful and always seemed to be working hard, nobody stood around doing nothing. HOTEL The layout of the hotel was fantastic. Elevator worked perfectly. Reception area very large with lots of seating. Locked luggage safe cupboard to use. Checkout was 10am but my flight home wasn't until 10pm so they allowed me to still use the hotel facilities to wait (though the do cut off your all-inclusive wrist band). POOL I did not use the pool but sat poolside at least once a day. BAR Good selection of drinks to chose from from the poolside bar (only drinks with a heart next to them were included on the all inclusive - all the others were at a 50% discount for all inclusive guests). LOCATION The location was great. Less than a 5 minute, flat walk to the beach. Main shop/restaurant area was a 10-15 minute, flat, walk away. This hotel is on the quieter, more family focused side of Lloret de mar, the other side being a lot more clubby and loud. DINING ROOM The restaurant was okay, nothing to write home about. Options changed each day with a few staples remaining (pizza, chips, plain pasta etc). Buffet area always kept clean and tidy. Plenty of seating and also a bar within the restaurant. ROOM The room was lovely, the bed very comfy, air con in the room, plenty of lighting, nice bathroom and fully working shower. Bottles of water and some snacks provided as I entered the room. In-room fridge nice and cool. Plenty of room in there for 1-2 people. Overall I loved my stay here and will be coming back :) Disliked · BUFFET FOOD TO BE HOTTER I would have liked the buffet food to be hotter. A lot of the time when you sat down to eat it, a lot of it was only luke warm. I would have liked it to be kept hot, or at least the plates warmed. AIR CON NOT COLD ENOUGH The air con in the room can only be set to a min temp of 21. That was fine for the time I stayed there, but at peak summer I can see this being an issue, it was also a little hard to work the thermostat and instructions not very clear. POOL VIEW FROM THE ROAD I did not use the pool during my stay, mainly because of the view from the roadside. People wait outside of the restaurant for transport etc and can see straight in. I would have liked this to be more private, maybe some privacy screening needs to be implemented?

Stayed for 3 nights all inclusive as a group of 4 women in 2 rooms. HIGHLIGHTS * all staff friendly and provide a high level of customer service. * great location 2 min walk from beach * all areas very clean and modern. * stayed in the new block which looks to have refurbished. * bedrooms were stylish, clean with comfy beds and a great nights sleep. Air con, safe ( additional charge) and hair dryer in room. * great selection of drinks on the all inclusive aswell as mid day snacks! What could have been better…. * we have a nightmare with the shower. Lovely rain shower however the lip on the shower edge collected water and everyone within minutes the floor would just flood! * I have stayed in 4* hotels before and unfortunately the food and breakfast, lunch and dinner was not great. Luke warm and not what you would expect for a 4* hotel. We ate out 2 out of the 3 nights. * outside the hotel on the Main Street seems to be where a lot of hotel guest are picked up and dropped off by coaches and even picked up for trips. The glass walls around the pool allow for everyone standing waiting to be just staring in at you sunbathing and this was not subtle! Maybe it could be more private. The hotel ticked a lot of our boxes on what we we were looking for and was at a great price. Even with areas to improve it wouldn’t stop me booking again.