Hotel Illot Suites & Spa

The Good: The staff are mostly great, especially the activities coordinator (I think his name is Jordi) - such a nice guy who goes out of his way to make sure everyone is enjoying their stay. He had a chat to us on his day off in the bar and he's so easy going and pleasant. The food was also really nice; not a massive choice compared to other all inclusive hotels I've stayed at but quality and taste was excellent. Parking was easy in the street outside or in a free public car park literally a one minute walk away. The Bad: It should just be called Illot Suites as the Spa is closed and based on what I both heard and saw will not be reopening any time soon. The staff have been told to blame Covid but it's clearly because it needs work. The hotel is really nice in parts but is showing its age in other areas. There is an abandoned tennis court with no net out the back; the squash courts have been converted to a children's play room and the outdoor area next to the pool has more weeds than grass. The all inclusive drink menu is limited with little choice of cocktails and only a handful of spirits (none of them branded - all Lidl own brand) with no supplement option. Location: If you haven't been to Capdepara or the surrounding area before, it's worth noting it's quite a journey to most other parts of the island. If you like exploring, the location probably isn't for you. If hiring a car, be it's roughly 1h15 to Palma, 1h30 to Soller and surprisingly over an hour to Alcudia. However if you're happy to stay in the town, it's well served with loads of restaurants and a few nice beaches. Overall: I actually enjoyed my stay here despite the above "bad" comments. I do think they should be clearer / more honest about the Spa, especially on third party booking sites. However for the price we paid, I felt I got reasonable value for money and have stayed in far worse hotels that have cost more. If the owners tidy up some of the more tired areas of the building and sort the spa out it would be a great hotel to stay at.

This hotel is definitely not a 4star, more a 2star if I'm honest. The room we were first given was facing the shops and restaurants out the back. The noise was horrendous coming from the equipment from the restaurants and smell and mess from their bins was awfull. Thankfully we moved rooms after we showed the man on reception the video we took at 5am in the morning. The description of the hotel is falsely advertised, there is no spa. On finding this l was very disappointed. There is no tea or coffee facilities in the rooms but you can ask for a kettle but you need your own cups and stuff. The staff are run off their feet and are constantly changing from the dinning room to the bar. The staff help themselves to the buffet meal whilst your choosing what you'd like to eat. Food very repetitive and not much choice. One chef at the griddle was not happy and muttered on in Spanish that I'd taken my pork chop back to be cooked a little longer as it was pink as I'm not in the habit of eating raw meat. The alcoholic drinks were spot on and refreshing. This hotel really needs a good overhaul, it's dated. I would not stay here again.

This hotel is in desperate need of a tidy up, its tired and dated, paint pealing off walls, the indoor pool has been closed for many many months, the spa - which is why i booked this hotel again hasnt been open for many many months, only one lift working and the lift had shattered glass Sellotape up over it, out balcony was the same. absolutely let down,

First of all, the aircon throughout the hotel is not working, ground floor, restaurant, pretty much like a sauna in 34 degree heat. Selection of food is average, still you could fill your stomach with something. Room: main disappointment is the aircon in the room which has not been cleaned in ages. Your clearly see it is full of dust fluff, poorly working and noisy. The plastic base from the shower is damaged. Beds and pillows are very poor quality, but very poor quality. Definitely not deserving 4 stars. Wouldn’t give even 2.

Hotel, muy limpio y bien ubicado, personal muy amable La comida está muy correcta , con la oferta justa pero bien cocinado La piscina tranquila y limpia Las bebidas alcohólicas del ti, muy malas. Y la animación casi insistente. El general un sitio para estar tranquilo, que se aparca bien y que se puede ir a pie a varias calas , la más bonita lagulla. Y al. Paseo marítimo con muchos restaurantes y sitios para tomar v algo.

L'accueil est très bien 'les chambres très spacieuse et la piscine correct, petit bémol il faudrait varier les repas à midi et le soir en effet le petit déjeuner est très copieux mais le midi et le soir ça manque un peu de choix notamment charcuterie, fromage et autres.