Craigside Manor

Great hotel, the lady at reception was friendly and helpful. The booking website missed mentioning that we had a small dog with us, however, the nice lady at reception explained that to us. Instead of turning us down, she let us stay. Thank you

Stopped here for a spot of lunch this afternoon and were very happy. I had a cajun chicken burger and my husband had a seafood platter and we both had desserts. The and service from Neil and the rest of the team was absolutely excellent. Thank you!

We came to stay at this hotel for 3 nights during August and was really looking forward to it but unfortunately we found it was such of a disappointment. We checked in to be given 2 rooms, one of which was Room 2. I don't think I've ever been in such a room that was so depressing. Their was only a small window at the end of the room, letting in a small amount of light, the smell of air freshener was over powering which when settled left a very damp smelling room, it felt more like a prison. We asked to change rooms as to which they said they was full. The following morning we asked to change again which they said they could swap us to room 3, this room was better but very basic. Our 2nd  room we had didn't seem too bad at first, the views was great and it seemed a spacious room. But the worst part of all was the bathroom. When opening the door it smelt so strong of stale wee and fust. Parts of the floor around toilet even looked yellow. There was mould on the ceilings, the bath looked dirty. The shower curtain hit you with a smell of fust. I've never felt physically sick when going into a bathroom before. The room was very basic and needed a lot of TLC. The windows looked liked they hadn't been cleaned before either. We found this room had no signal and couldn't get WiFi to the point where the TV didn't even work. We spent over £800 for the 2 rooms for 3 nights and feel so very disappointed. The staff on the other hand was lovely and couldn't fault them at all. Except for the restaurant next door where a few members was very rude and ignorant. If I visit llandudno again, I can 100% say I wouldn't stay here again even if it was free. I'm not a fussy person at all and I've stayed in many basic hotels but this was by far the worst.