Heywood House Hotel, BW Signature Collection anmeldelser

Staff are very helpful and friendly. The location is convenient walkable distance to stations and shops. Standard room was lovely and the bath was a bonus. Balcony room was very nice and spacious all in all had a very pleasant stay and hopefully stay again

Good location although a little bit noisy. Hallways and our room were desperate for a refurb, very dated and the carpets no longer fit. Decent bed, linen and towels, all which were very clean but I wouldn't stay here again unfortunately. Staff were all very good it just needs updating.

Good hotel near main street

缺乏個人衛生用品 沒有牙刷牙膏 很多東西要自己帶 連拖鞋也沒有 地板很凍 有拖鞋體驗會更佳 廁所整體乾淨 佈置很企理

Booked this hotel for a few days away after seeing a deal that seemed to good to miss. Concerns were raised afterwards when I saw some of the reviews but decided to take them with a pinch of salt, and glad I did. Check in was quick and simple, with the very friendly receptionist. The hotel is not your copy and paste, generic chain and is a quirky building offering the basics you need, i.e. a bedroom. Rooms and building in general were clean, and the bedroom was spacious enough. Some area did show a little wear and tear but I've not stayed in a hotel that hasn't. Street noise (Mon - Wed) was minimal and the only issue I had was what sounded like water pipes from the heating system which would kick in every so often and sound like a running tap. Bed was comfortable and the shower powerful. The only issue some people may have is the housekeeping is no longer done daily, so if you run out of tea/milk or the supplied shampoo and shower gel run out (as mine did after the first day and levels obviously hadn't been checked), you would need to contact reception. Overall a decent stay and would consider again next time I'm in Liverpool

I stayed here in December for 5 nights (business trip). I travelled with a colleague who was staying in a standard room (like myself) on the floor above. The hotel looks beautiful and is extremely well situated, just a few minutes walk from Albert Dock. The reception area of the hotel is nice and the staff are polite and welcoming. Unfortunately the compliments end here. The room I was in located at the front of the hotel on the second floor. It appears well cleaned however not well looked after, stains over the walls and ceiling. The windows are rotten and constantly covered in condensation. This causes a massive issue with noise. I have never stayed in a hotel where every morning at 4am followed by 5am you are awoken by the neighbouring pub either receiving a beer delivery or recycling glass bottles (in a truck). This was so loud that on the first night I nearly fell out of bed wondering what the loud noise was. This recycle process lasts around 5 minutes however around an hour later a delivery truck (most mornings) drops off kegs, this also being noisy lasts around 20mins, by which point I was wide awake and had given up trying to sleep. The bathroom was again, clean, however desperately in need of some TLC. Unfortunately, although I will be returning to this area a few times over the next 12 months I will choose to stay elsewhere. I have been exhausted all week due to the lack of sleep which kind of defeats the point of a hotel! I would suggest the photos on the companies website were taken some time ago, perhaps when the hotel had last had a refurbishment. The photos I looked at certainly did not reflect the reality. My colleague on the floor above had the exact same issues.

This Hotel has ceased trading. Me and my partner arrived Saturday 26th of April for a booking we paid for in February only to find a note on the door informing us it had been closed since 9th of April. No one informed us of this prior to travelling so alternative accommodation had to be found on a Saturday night. Very poor.

Lovely stay at the Heywood House Hotel. Perfectly located with lots of restaurants nearby. Watched the Liverpool match at the pub next door. Very comfortable room and bed. Staff were very welcoming and helpful. Really enjoyed our stay and hope to be back.

Unfortunately, whatever else this hotel has to commend it, (and to be fair, there are many things), I cannot recommend it unless you are in Liverpool to party into the early hours. The problem is that several rooms are immediately above a bar/restaurant that plays insanely loud music until 2:00am. And I mean INSANELY loud, thumping bass, coming through the structure of the building; God knows what it must be like in the bar itself. Unfortunately two nights of very poor sleep completely wrecked our visit to Liverpool. A shame really, as otherwise the hotel was pleasant and well placed in the centre. The bar is not under the ownership of the hotel, so there is little they can do about it. The hotel website does warn to "expect some external city centre noise during weekends", but that is more than a bit disingenuous. We are not talking some occasional passing revellers at closing time, or an early morning bin collection, this is incessant, window rattling, floor vibrating, multi-megawatt mayhem from 5:00pm to 2:00am. If you are still tempted by this hotel, I suggest asking for a room on the top floor, as this will distance you from the source of the noise, and may attenuate it a little. I suspect it would be insufficient.

The best point about this hotel is the location for visiting Liverpool as a tourist. A couple of minutes from the the pier head, Liverpool one, Liverpool museum, Beatles statue and much more The staff are friendly and helpful, allowing us to check in very early. Tea coffee in the room. One pack of biscuits for two of us. Room was clean. Best western do falsely advertise this hotel with a best and breakfast rate. We did book this rate and did receive an email a couple of weeks before staying saying it would not be honoured as we had ‘received a good rate’ according to them. Anyway we couldn’t be bothered to raise it further. There are no facilities at the hotel. No communal areas. So if you’re just looking for a room this is the place.

Don’t bother booking, I booked this on a Black Friday deal last roughly 12 weeks ago, booked as bed and breakfast also stated this on my booking, I received a email in January stating if I wish to purchase breakfast at hotel I can, when contacted them they were quite rude stated if I wasn’t happy I could get a refund, but carried on with booking, then received several emails stating year 2025 is the year of free breakfast for each night booked, so contacted them again, was told again I had no breakfast and could purchase one, I wasn’t happy and told them I would raise a complaint with best western, but left the hotel booked for weekend as it was our 37 years anniversary and booked this hotel with other friends. Then 2 days ago I received a email stating that they have cancelled and refunded my booking as I have had several conversations with reception and do not contact or book this hotel again, very rude and unprofessional for such a big chain of hotels, obviously they don’t like to hear of a complaint but when you pay for something you expect to get what you pay for. On the plus side they haven’t spoiled our weekend as I have booked a better hotel which I have used before. Avoid this place as your booking is not 100% guaranteed if you raise a complaint.

There are pro and cons to this hotel. Firstly the location is brilliant right in the centre, so expect a bit of noise, not a problem for us. There is usually tea coffee/ kettle, towels soaps. We also got complementary cans of soft drink bottles water and some chocolate bars and biscuits. The rooms were clean and and a good temperature. I would say very nice hotel but not luxurious, I did not like the bed sheets may be me though as they seemed too small and kept coming off in by the morning. Staff very pleasant and helpful. Nice and secure with key pads to gain entry once past reception. You also see beautiful old stair case if so not use the lift. No breakfast, but there are so many placing offering breakfast I understand why, the hotel even has a printed list to help you out in reception. Also the price we paid was really good so this makes the hotel from review 4 to 5. I would not want to pay full whack as overpriced then. Rooms are not made up every day, I am good with this , in fact we prefer this. Lady cleaning friendly when saw her and asked if we needed anything anyway, which we did not. We came by train so no headache car parking.

I've stayed here on numerous occasions,can honestly say I've never had any problems,easy friendly check in.nice,clean well presented rooms,and a perfect location,if I could be ultra critical I would say they need to put a loo brush in the bathroom,not for everyone I know.but that's the only improvement I think it could have

Firstly got changed £1 as you expect to put a card on record for the room but after never got it returned. The room was on the first floor you do expect some noise being in the city before 12am as we could hear the base from the pub below which was tolerable but the main noise which kept me awake was from the bathroom fan extractor which made a noise even when it was off. Also the room was cold as the air conditioning didn't work properly but the staff did try and rectify the issue by providing us with heaters. Overall the place is fine if you want to get drunk in the city and come back late so the noise from the bathroom doesn't wake you up in the night.