IStay Liverpool Temple Court

Do not use this company. We had an apartment booked with them for a hen party in May. It was practically impossible trying to get in touch with them prior to the stay. Eventually I received an email from Group Hotels who told me they had taken over the IStay bookings but had nothing to do with IStay. This is despite the fact they have the same CEO and the email has IStay in its address. We did get to stay at the apartment. The corridors and stairwells smelled and were clogged with items such as vacuum cleaners. On first look the apartment seemed decent. However on further inspection, it was shabby and furniture had seen better days. The small balcony area was dirty and full of cigarette ends. We had paid a £200 security deposit. We paid this via PayPal which was very fortunate as we are still to receive any notification regarding the return of our deposit. Despite trying on a number of occasions I received no response either telling me they would return our deposit or explaining me why they wouldn’t. To note we left the apartment as we found it and I took a number of photographs to prove how it was left. The only reason we have been able to get this money back is because we paid through PayPal and we were able to raise a case with them.