Phoenix Hotel Liverpool

Starting with the positives: Breakfast and Breakfast staff were lovely. There is lots on offer, its basic unless you eat meat then you’ve got some toasties and bagels for you but overall we’re happy with breakfast Location: We stayed for the football and is in walking distance of anfield. Negatives: Room is rundown, but again we stayed for the football so we weren’t expecting the ritz. The room above us pipes leaked whenever they had a shower, resulting in water raining from the ceiling. Our phones were on charge underneath and though phones are fine we had to bin the chargers. We told a member of staff however as the hotel was fully booked we couldn’t be moved- again we understand this as a match day. But we weren’t told this we were just left with it and a bunch of towel. When raised a complaint the next day the manager wasn’t in so I was told to email. I emailed but also gave my phone number and email for the manager to contact me. It has been three weeks and I’m yet to hear anything I also paid over the phone for my stay on the Friday night and has for some reason been charged double but this is being disputed with bank currently. Parking is okay but if you have a big car or a nice car I would recommend finding parking near by with a parking driveway app instead, a lot more secure. Views- we had to keep our curtains shut the whole time as our room overlooked the bar and had punters drinking sat in front of our window so we had to keep them shut. Overall if you need an easy location for the football it is alright but there are better options elsewhere

My partner and I stayed here recently to go to a Liverpool game at Anfield. The location was perfect, about a 10 min walk to the stadium and no more than 10 min in Uber to the town (about £7/8). We made use of the hotel bar, the staff were all helpful and friendly. Our room was clean, with kettle, tea and coffee facilities. The bathroom had shower gels, shampoos and conditioner. It was my partners birthday and I’d messaged ahead to ask for some drink in the room, they made the room look lovely. The rooms are fairly basic but for what you pay it’s good value. We’d definitely stay again!

Still waiting for our £150 deposit back after being told it would take 24 hours by one receptionist- to chase it up after not receiving it - to be spoken to like dirt and called a liar by the other receptionist. A week later we are still waiting they’ve told us not to ring again and to sort matters only via email. Absolutely disgraceful and this particular woman absolutely needs to learn some basic manners and people skills. 7 days later and they still have our money!

What a great hotel lovely and clean great sized rooms, well decorated and comfy beds just what you need plus lovely friendly staff very happy to help and give you advice very appreciated 👌 Other bonuses 5 min ride on a bus to center so easy and cheap as chips

Stayed 2 nights, location good. 10min walk from Anfield, 40min into the city, 10min by cab or easy bus route. Really pleased with room, good storage space, very clean bathroom and bedroom, comfortable bed, tea/coffee making facilities available and room plenty adquate enough for our needs. We had inclusive breakfast which was substantial for us, nicely displayed and good variety of choices, also offered a toasties or bagel which were both nice. Nice bar area, and we managed to get a drink on our return late. All staff very friendly and helpful, gave loads of advice regarding transport/directions. Will definitely stay here again if we visit Liverpool.

I went to use the jacuzzi bath, once I filled the bath up, I started it up and loads of black stinky mould came out the pipes, it smelt really bad it was disgusting, it had obviously been sat in there for quite a while. The tap in the bathroom was dangerously loose. Then I found blood and boogies on the duvet, it definitely hadn't been cleaned and just put back on the bed. I complained and spoke with a manager, who said the jacuzzi is flushed out every 2 weeks, there is no way this had been done by the amount that came out, the smell was disgusting.