Heywood House Hotel, BW Signature Collection

Our room was large but the carpets were filthy, covered in stains. There was mould in the wardrobe and alongside the bed on the wall. We were kept awake all night by party goers in the corridor constantly in and out of their room banging and shouting. I was with my 73 year old mum. I rang reception all night but noone answered my calls. I did ask at reception if we could change rooms because our room looked nothing like the pictures. I was told by a very rude, abrupt woman that my room was bigger than average and that I was lucky to have it. I gave up because we had to be at the theatre and she was in no way prepared to change our room. We were the only 2 people eating in the restaurant and it was like a thoroughfare with staff constantly in and out walking past our table dragging boxes and banging and shouting. If we had known that the hotel hosted huge Christmas parties into the early hours we would not have stayed there. The restaurant is decorated nicely but our experience wasn't good. The food was nice. We were kept awake all night by people outside our room in and out smoking all night , shouting and banging. Worst hotel experience ever. I do have photos on an old phone somewhere. We would not recommend this hotel.

I was supposed to be staying overnight at this hotel tomorrow for a concert. I received an email from *********** on Wednesday, saying that the hotel had offered to waive the cancellation fee in order to free the room up, but if I wanted to keep my booking and remain booked in at the hotel, then all I would have to do is ignore the email! I did this, then received a message on *********** from the hotel this afternoon, stating that they were cancelling my booking and they had attempted to contact me on multiple occasions, which is completely untrue! As my concert is tomorrow, I have had to find another place to stay otherwise I would be stuck in Liverpool, and it has cost me over double the price! It is disgusting that I received absolutely zero communication from the hotel and I have had to fork out another load of money to ensure I am not stranded on the street.