The Swan - A Colombo Edition Hotel

Food disgusting, ordered pie it was burnt, dried out with no filling, mash had been rolled into a ball by hands, complete with fingerprints 🤢 service slow no cutlery was offered had to get it yourself off another table. What a dump Not at all like the website advertised

The room was lovely and more than we expected for what we paid. It was very nice to find two very large dressing gowns and 2 small bottles of wine in the fridge for us both to enjoy and a decent coffee maker. The bed was comfortable and it was a lovely view looking out across the river. The balconies could do with a bit of redecoration and the curtains to be slightly bigger as they didn’t quite match in the middle but this didn’t affect our stay. We ate in the pub and the homemade pie was one of the best pies that I have had out, my husband had the curry and said how good it was, we could not fault the food or the young lady that served us. Very glad we stayed here as a stop over on our way to Norfolk. We would stay again should we be passing this area.

Had liunch, really nice food in conservatory overlooking the river. Had curry, fish and chips and beanburger. The curry in particular was excellent. Could not fault, staff were friendly.

Very friendly and helpful staff. Delicious curries. Lovely location too. Delighted it was open for food on a Sunday evening after a cycle up from Ely. Thank you.

Stayed here for 1 night on business . Firstly the hotel/pub is located on the edge of the river with all 6 rooms overlooking the river bank ..the train track also runs at the rear of the hotel . The place is in desperate need of a make over and I'm sorry that at £120 without food if you are looking for place to stay keep driving past this place . The rooms are tatty and in need of some overall TLC but more importantly the standard of cleanliness in the room wasn't good enough ...please see photos..carpets were dirty walls all marked, skirting and general appearance around the bathroom /shower area was poor .rotten skirting and the cherry on the cake was the bed- the headboard has a clear horizontal line across it and various stains present and the lower half of the bed frame has a large stain . On a positive note the food and service was actually quite good however the pub doesn't do breakfast but recommend a nearby cafe which opened at 10.00am! I was on the road heading for Starbucks at 6am

Just don't bother!! Booked for evening meal - 4 adults and 2 dogs. Appreciate we were to eat in the bar - but what a disappointment!! Tables tiny and crowded together. Had checked menu before arrival, so had decided on what to eat. On arrival totally different. Wanted BBQ ribs - told not been available for over a year!! Asked why so different - answer " now use different platform" Website so outdated, needs changing ASAP. Bar staff totally indifferent. Couldn't even bring change to table as too heavy!! So disappointed. Staff need to be trained on customer service. Management non existent. Impossible to contact by phone and emails ignored. Disgusting way to treat customers. Thursday night and only 1 customer in entire place. That should have warned us what to expect. The outside of the pub is so shabby - cannot even have the name complete - just Th Wan!! What a let down. Future customers BEWARE!!