Extended Stay America Select Suites - Little Rock - Southwest

Awesome

I’ve one good thing to say about this particular Extended Stay America-the bed was decent. This was a last minute booking. My sister is receiving radiation treatment @UAMS, the American Cancer Society recommended this place and gave a code for discount. Upon entering, no one was around. I waited nearly 10 minutes, then used phone to call someone. Desk manager answered and told me he was cleaning rooms and asked me to wait for check in. It was 3:00pm- check in time. Don’t understand why, @ check in time he was away from front desk but okay. I asked for a luggage cart, was told “if it’s not at the vending machine, someone has it”. We were on 3rd floor, my 1st trip up with our things, I looked for the cart, on all floors, I never seen such cart. Never seen desk manager again, nor any other ESA employee. Therefore, i was unable to ask anyone about said cart. I made 4 more trips up to the 3rd floor carrying everything myself. Get into room.. no welcome sheet, no WiFi, no coffee machine, no ice bucket, no table lamp next to beds. The ESA card on table instructed us to call desk for “whatever we needed, dial 0”..in room phone did not work. I used my cell to call, desk was shut down-@6:30pm??? Left out @7-7:30 next morning, no ESA employees in sight. No complimentary breakfast—nothing. Room should’ve-not could’ve—-should’ve been cleaner, elevator was awful, lobby was a mess, front door entrance was a mess. Felt sketchy to say the least. Undoubtedly my worst experience at this chain of hotels. Sad! And even sadder is that this is where the American Cancer Society sends patients! Absolutely not accommodating. We have 6 more weeks of treatment for my sister, we won’t be back here. Yes, it was that bad.

Comfortable accommodations which are economical. Steve the manager cares about the guests. If you need to find a place close to hospitals in the area, this is a great place to stay! The guests are friendly and have helped me out. This has been my first stay. I recommend this hotel to people who need a safe place and comfortable.

I paid for a seven night room stay at Woodsprings Suites, Little Rock, AR. I paid $386.54 and only stayed one night on October 21, 2021. I was kicked out by your manager named Blake on October 22, 2021 in the early am. My guest woke up from being bitten by a bug. She went into panic mode and became upset and cried uncontrollably. I was approached by Blake who at first seemed sincerely concerned but it all changed because my guest couldn’t stop crying. Blake and my guest had words and he ordered us to leave the premises and stated that he would call the police. While riding down the elevator with Blake I was very apologetic and tried to calm the situation. I told him that I had paid for a week and asked that he please return the unused portion. He answered no and ordered me out. I left because I didn’t want the issue to escalate. I’ve never been in trouble and didn’t want any conflict and I was afraid. I contacted my bank to make them aware and the issue has not been resolved. I stayed one night and should be only charged for that night. My money has been stolen and potentially pocketed. Someone needs to do an audit. Blake called the police on me October 22, 2021. There was no reason. I am asking that I please be refunded the remaining balance.