Mitton Hall Hotel

Incredibly slow lunch service when the restaurant only had a table of 4 dining, our party of 6 and two tables of 2 and 6 having afternoon tea. The drinks order was placed and had to be chased after a 45 minute wait and one drink was wrong. Starters took 1 hour and 15 minutes to arrive after ordering. No apology or explanation for the wait. The staff need training in how to engage with customers, take an order properly and be more attentive. With such a small number of diners not sure why we had to share menus. Have dined here previously for family celebrations in the private room upstairs, service and food always excellent. Today the starters were disappointing and bland, the main meals and desserts were satisfactory. No checking by the staff if we required more drinks or if everything was okay with our meal. We did notify reception of the slow service when paying. A lovely setting but the service needs to be greatly improved, maybe the dining room is not a priority when there is a wedding on. Sadly we will not be back.

Not a great experience with afternoon tea. I'm going to stick to the facts of my experience here. 1. Pre-booked afternoon tea for 4 ✅️ 2. Wedding on at the same time ✅️ 3. 45 mins to be served ❌️ 4. Hard bread on the sandwiches ❌️ 5. The beer had to be replaced because something wasnt right with it ❌️ 6. The chocolate cake wasn't right, the taste was simply unpleasant ❌️ 7. Scone was small ❌️ 8. Scone was nice ✅️ 9. Mushroom and leek pastry ✅️ 10. Sausage and apricot roll ✅️ 11. Portion sizes small ❌️ 12. Child's meal came 10 minutes after the adults ❌️ 13. I was still hungry afterwards ❌️ 14. No tea/coffee offered ❌️ 15. Cost £160 Whilst the staff were clearly busy with the wedding, I'm unsure as to why other bookings would be taken at the same time if the staff/kitchen cannot cope.

We stayed there on one of those winter break deals. We were very happy with the room, and the meals were excellent. Very attentive staff, and good service. Highly recommended. We'll be back, as Arnie might say! And now I have to fill this review with rubbish, because TripAdvisor demands a minimum of 200 characters!!!