Red Roof Plus+ Baltimore-Washington DC/BWI Airport

This was a decent budget hotel provided you stay in the updated premium rooms until they stopped airport pick up shuttle services which also used to drop one off at the nearby MARC AMTRAK Station. Though an older motel, staff was the best. I have used this for the past 3 years. Staff is very good at their work and have a smile.. Always.I hope they return their shuttle service. Even if it is for limited hours.

I prepaid for my room only to stay for 10 minutes after checking in. The room smelled like a strong cleaner and was not anything like the pictures show on their website. The bathtub had a piece of rusted metal attached, the room furnishings were old and odd characters were hanging out. I felt very unsafe and when asked by the front desk clerk why I was not satisfied, I answered honestly. She told me that because I checked out within30 minutes of arriving, I would receive a full refund. That has not happened and I’ve been told that because I booked through Trip.com I would need to contact them for a refund and do I did but to no avail and the saga continues. Never do business with Trip.com, they are a Chinese based company and although they said via chat they would contact the hotel manager for a refund, they are not giving me a refund. Please see a snapshot of the email I received from them earlier today. I will never do business with either company again and urge you to look at the reviews before you book.

酒店是地地道道的汽車旅館，挨着空軍基地，旁邊沒啥配套，吃東西可以去隔壁的阿富汗餐廳.最受不了的是裏面的空氣清新劑，那叫一個難聞.特點是價格便宜，挨着機場和火車站，其他不太挑剔還是可以住的.