Embassy Suites by Hilton Baltimore at BWI Airport

I’ve booked my stay at this location for many years. I love the convenience and helpfulness from the staff!

房間很大，還行

Front desk clerk needs to work on customer service I did not like the woman who checked me in at the front desk when I came from my stay. The first thing out of her mouth was her talking over me asking if I was canceling my stay. I found that to be very disrespectful, unprofessional, and off putting. If I ran a hotel, she wouldn't be working at the front desk or dealing with customers if that were her attitude. It isn't polite to talk over people either. I also found that agreement that I was asked to sign check in to be very troubling. I'd never seen anything like that at a hotel. I also didn't like that it was being selectively applied to certain individuals. The hotel room was clean. I got a decent night's sleep. Whoever is working in the front desk needs to understand that you're the public face of that hotel and are representing the brand. Why would I cancel a reservation that is non-refundable and just simply throw my money in the trash? Her actions made me want to charge my credit card back and sleep in my car. I was about to do that until I met somebody wonderful at this establishment. I tried to compliment the individual who did a great job driving the shuttle but you all told me you weren't gonna post the review.