The Mermoon Resort Tufu Bay, Tapestry Collection by Hilton

This hotel is a nightmare. They demanded upfront for full payment and deposit and then claim that they didn’t receive the payment although it is reflected as paid on my phone(alipay). So for the rest of my stay, I was constantly bugged about this money issue (including calling my room at 10:00PM and demanding to check my phone (again!)for verification d of payment!). The only highlight is that the breakfast buffet is very good snd the lady manager of the restaurant is very professional. I believe she is the ONLY staff that is worthy to be mentioned. The staff needs to be retrained in service language, service attitude and professionalism in the hotel industry. What a disappointment of a holiday! Eventually after threatening to complain to 12345 , I got my deposit money back pronto. Never again to this hotel- nit worth the stress!!

這家酒店地理位置優越，離免税城很近，交通也比較便捷，入住陽台推開門便是開闊海景，清晨伴着浪聲醒來很治癒。早餐很不錯，員工禮貌周到（對grace，carol和Lucas印象很深哦），會主動提供周邊遊玩攻略。傍晚沙灘散步人少清凈，酒店泳池水質乾淨。性價比在周邊同類中很突出，很適合喜歡安靜度假的旅客~

酒店23年開業的，房間很乾凈，前台經理Grace也很熱情。定的雙陽台大床房，景觀絕了，從兩個陽台都能看到海。泳池很贊，孩子在裏面都不想出來了。趕海也很近，土福灣的海邊到處都是貝殼和珊瑚，我們撿了很多。