Hotel Alexander

I am not adding any positives as they were few. In my own opinion and experience of this hotel. This is the worst treatment I have ever had at any hotel I have stayed in and there has been many world wide. On arrival for our 7 night stay to be told we are only booked for 6 nights, although I had written confirmation that I was infact booked for 7 nights. Reception totally uninterested in this and just responded take it up with your agent also answering phone when we were discussing this, we also checked next day with another receptionist she was also uninterested and was extremely rude to my wife basically chucking us out in the street for our last day/night. Customer service and personality training needed I think. Never even recognised once passing through reception unlike all other hotels I have been to. More worring trip hazards all over the place witnessed aftermath of another guest falling over and pulling displaystand over could have been bad, going to and coming from room you have to walk through dining room which is terrible. We only had breakfast and it was horrible. In my opinion hotel has a lot of safety issues including the smoke detector in our room was capped and taped off making it inoperable not sure of regulations in Italy but in UK this is illegal. We arranged another hotel for last day/night, they were extremely helpful and professional when dealing with us restoring a bit of faith to return to lake Garda but definitely not the Alaxander Hotel.

My husband and I where booked to stay7 nights in this hotel through an organised tour trip with travel company arriving 18th September 2024. On arrival at check in the receptionist informed us where informed we where only booked for 6 nights, we showed her our reservation documents from the travel company, the receptionist was un interested and unwilling to check our documents, during check in she constantly answered telephone at reception and speaking to other member of staff until we questioned her customer service. She informed us we needed to contact our travel company. Which we did straight away whilst in reception. We where informed by them we where booked for 7 nites and they would rectify this with the hotel and would contact the hotel regarding the booking, to check back with reception in a few days. We did as instructed on day 2 of our holiday, again receptionist was extremely rude and unhelpful, she didn't even lift her head to engage with us. She continued to look at her desk. She stated that there had been no communication from travel company without even checking computer or engaging with ourselves. When we asked her why she hadn't check for us she informed myself, "mam if I say we have not had anything then we haven't " in a very aggressive rude manner. The reception staff unprofessional certainly ertainly need some customer service training Room was clean although dated. Strange lay out with shower in hall way. No tea or coffee facilities. Very poor for 4 star hotel. Smoke detector in room capped and taped, making it inoperable. Very frightening. We had a balcony room which was shared with several room. Artifical grass dirty. Over grown plant pots filled with weeds. Trip hazard at patio area accessing balcony and sunlounger especially for anybody with mobility issues or visually impaired Breakfast choice appalling, scrambled egg appeared to be uncooked. Limited choice. Table of cakes for breakfast. Limited choice of fruit, have never stayed in hotel anywhere where bananas are chopped up and turning bkack. Only positive about restaurant was the waiting staff who where polite and professional. Had to access room and reception area through restaurant area, which in evenings was not very nice for guests having evening meal. The reception area is also a trip hazard for anybody never mind guests with mobility issues or visually impaired as there no clear differential marking on level changes, I am fit and healthy and nearly tripped over at ramp near lift and access door to dining room. On arrival we witnessed the aftermath of a lady having fallen We have travelled extensively in Europe, USA and Asia and never experienced a experience like this. Thankfully we did move on oour final night and recieved excellent experience with helpful professionals service in a safe room Avoid this hotel at all cost These are my options of this hotel .

Superb location for Limone and the beautiful restaurants and bars on offer there. Great location too for using the ferries. The hotel has safe underground free parking. The breakfast is disappointing fruit, bread, eggs and what I can only say was a table of cake? We didn’t eat in the Restaurant as the restaurants in Limone are excellent and have great views etc. A great base to explore but we didn’t spent time in the hotel really.

Stayed for week in Aug 2024. Hotel is in excellent location within walking distance of centre and ferry. Market just around the corner. Free guest carpark which was extremely handy. Room clean and comfortable, towels changed daily. Always free sun loungers around the pool. Although it has a bar not somewhere though you would spend too long drinking in. All round good place to stay in limone

We stayed in May 2024 and were pleased with the hotel and location. We flew to Milan Linate and the transfer to the hotel was approximately 2 hours. The weather however was another story with thunder and sunshine, and it could change quickly during the day. Our room was large and had a lounge area with a sofa, plus a balcony with views of the lake. All very clean and comfortable. The only problem was the power sockets. Not the usual 2 pin round plug but a strange 3 pin round plug. However reception produced a suitable adapter. In common with many European hotels there was no kettle in the room but we found out, on the last day, that reception could have provided one. Note there was only 1 English speaking TV channel ( CNN News) everything else was in Italian or German ! The hotel location is good. Only a 5/10 minute walk into town or 10/15 minutes walk (uphill) to the Supermarket or bus stop. Limone is a beautiful town with regular ferry services across the lake to Riva or Malcesine. The shops cater only for the tourists with limitless clothes / bags / shoes etc. There are also lots of cafe's which we found offered reasonable prices. Hotel meals were good and plentiful. Breakfast is self service buffet consisting of cut fruit, cereals, pastries, croissants etc and a small selection of cooked eggs / bacon. The evening meal is 3 courses. The starter is either a self service cold buffet or a choice from three pasta items on the menu. The main course is also a choice from 3 menu items. Dessert is self service with sliced fruit / cakes etc. Meals for the next day are pre-ordered each evening, (presumably to reduce waste). Overall service was efficient and food quality good.

Comfortable hotel in great location with fantastic view of Lake Garda. Town of Limone only a saunter beside the lake, to beautiful little streets, shops and many restaurants. Very friendly and efficient staff. Nice food. I hope to visit again soon.