Gæstebruger
10. august 2023
The hotel is beautiful and the rooms are good. BUT, a big but, no service at all before, during or after. We ordered breakfast, nobody showed to delivered anything (they talk about breakfast boxes, not true). During the weekend there’s nobody, I call to the number they have at the hotel, talked with somebody who said he’s not responsable for that location and nothing else. Afterwards, when I received the invoice to pay, I emailed them asking to correct it and extract the breakfast, no reaction and payment charged at the credit card (obviously I asked my credit card to retain it). Seriously, the lack of response spoilt completely the customer experience
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