Porto Greco Village Beach Hotel

We had an incredible experience and specially with Natalia Guest relation, she was really nice with everybody. Artemis is also very kind. The hotel is clean and the swimming pools chill. Drinks good, food good, women really good /////////

Nice experience at the hotel, the guest relations team (Natalia & Artemis) helped us to solve our issues we had with other problems. Team is nice, hôtel too. ///////////////////////////////////////////////////////////////////////

We arrived at 2am Tuesday morning and the receptionist was very welcoming. We were taken up to our room and straight away we were confused and dissatisfied. This room was NOTHING like the pictures, in fact after checking the website we couldn’t even find this room that we were given. The room was dusty, the bathroom was outdated and not clean, the size of the shower head itself was just silly, and the shower gel in the dispenser was watered down. In the room itself, we were given a thin bed sheet and a mattress which was extremely uncomfortable to sleep on. The plug socket on the left hand side of the bed was hanging out of the wall and the AC unit had not been cleaned. It seemed as though this room had not been inspected/cleaned prior to us moving into it. We spoke with a gentleman at the reception about our room and how it was not like the photos on the website, and he said “that should be a very nice room, I have never seen it because I have only worked here 3 months but I’m sure it’s lovely”, he proceeded and said come back in the morning and you can speak with the reservation lady. Speaking with the reservation lady the next morning she told us “the pictures you are seeing are from the family rooms” this was a flat out lie, straight away we went directly to the website and choose our exact room but we was constantly made to feel like our points were not valid. We asked if we can see another room that we could move to that were inline with the expectations we had. The reservation lady brought us to a room which was smaller and what looked like our room we were already staying in (Pretty much a downgrade), so we refused this room. If we had seen first hand these rooms and this hotel before coming we 100% would not have booked this package holiday.This was mine and my parents first holiday together in 3 years. This was not 4 star… honestly it’s pushing 2 and half stars. Hotel grounds After noticing that no one actually cared about our complaints we tried to enjoy the hotel for what it was. This was a mistake and looking back I wish we flew home the night we arrived. There were 5 pools in this hotel, every single one was FREEZING. Even one of the bar staff would joke as to how cold the pools were. The upkeep of these pools is next to nothing, all round the edges was broken drains and dirt. Trying to find beds to lay on was extremely difficult because other customers would leave all their belongings on them for hours at a time and staff did not enforce the rules around reserving sun loungers. Furthermore the sun loungers were so dirty, the hygiene levels in this hotel made us so uncomfortable. We would constantly be walking around the hotel looking for somewhere to sit and relax. Luckily next to the hotel there is another pool that’s included and this area is less busy (pool/loungers still dirty and cold) but it was our only part we had an ok time. We would have sat on our balcony for majority of the holiday but the chairs are very un

Not so family friendly as advertised, there’s many places were we had to carry the baby stroller around because of all the stairs and not enough baby chairs in the restaurant (only 2) and people had to feed their kids in there stroller. the kids pool is really small and looks like a old spa. And the pool had loss screws on the side.

I been here 3 years ago, the hotel was good, This year it been a whole diffrenet experience, the guest relation team was very very helpfull, Specially natalia which was super kind and helpful, she always smiling and helping and she recommended the best plans like places and villages nearby to visit, artemis also was very helpful and kind 10/10 for this team, best guest relation team in crete

The hotel is not recently renovated as it’s written on the web - standard rooms are not renovated and look much nicer on the photos than in reality. In reality, they are rather old and smelly, with tiny bathrooms, some on the ground floor below the road level. We booked 2 rooms, complained and agreed to move to one suite with 2 bedrooms, 1 bathroom and living room on the second floor and that was much better even though it was still standard, not renovated room. There were few surprises in our room and during our stay: no blackout curtains and wardrobe in one room, no chairs and clothes dryer rack on one balcony, ancient safe with the key (with additional charge!!!!!), no room cleaning on Sunday (reception told us it’s their day off??????? and this is the first time I heard that), lunch packages were a joke (water, banana and 2 peaches per person) and we ordered them a day before and still had to wait 25 minutes to get them! Reception staff are not very helpful or friendly. Cleanliness is OK. Food is good, something for everyone, but repetitive. Scorpio Beach Club as part of resort is great!