Casa Orama Boutique Hotel

Delayed an hour but when got there was told there were no rooms available from 2 girls who also were stranded at this hell hole. The family we arrived with had 2 young children and I was 34 weeks pregnant at the time, no staff to be seen until morning after I spend 10 hours (all night as arrived at midnight) on the phone to our provider and hotel ignored the calls and emails from them. Eventually reception and bar ladies turned up (lovely girls). Not enough food for everyone mainly watermelon blood on beds, dirty, definitely not 4 stars. SAVE YOUR MONEY!!!!

We stayed at Casa Orama for 7 nights 8 days while in Hersonissos, there’s a lot that both good and bad about the hotel. I’ll attach a list of pros and cons below that hopefully some of you find useful. Pros: -Amazing location -Friendly and helpful reception staff -Cheap hotel -Comfy beds -Decently cooked food -Plenty of sunbeds for all of the guests -Kept clean Cons: -Not double beds (as we paid extra for), both single beds, most good hotels would offer a partial refund as they don’t actually have any double beds throughout the hotel, but the man that we spoke to on reception simply shrugged his shoulders as we stated that we paid a lot more for a double bed instead of the standard twin -Unfriendly manager; did not want to answer our questions and told us that he wouldn’t give us a number for a taxi even when we said that we would call ourselves -Outdated building; cracked walls in the bathrooms, stained walls, still has old branding on the hotel -Food although edible is not the best and has VERY LIMITED options, photos showed a good variety of food but there is a maximum of 4 hot foods each day (fish, potatoes, pasta and peppers), along with watermelon (and occasionally galia melon) for dessert at every meal time -Drinks machine was always ran out, we only had working fizzy drinks on the first day; the only other drinks they had was tap water, orange squash or beer -Pool bar was never open on time (10am), it always opened at least an hour after, if not it was often later than 11am and reception in the morning never had anyone in sight until around 11.30am -Pillows; we were only given one flimsy flat pillow each whilst we were staying here for the first night, we asked the next morning and the man on reception stated that they didn’t have any and couldn’t help. We then asked the lady who was on in the evening (she was incredibly helpful and definitely deserves a pay rise), who said no problem at all and even brought 2 more pillows up to the room for us -The drinks at this ‘all-inclusive’ hotel are far and from all-inclusive, there was very little option as stated above regarding the drinks machine in the restaurant. At the pool bar once it opened, there was again beer available, along with a small variety of other drinks like Pepsi, pineapple juice, peach juice, tap water, soda water, and 2 cocktails with Raki; which all was only free until 10pm then you had to pay for all drinks. There was a small range of other cocktails, all which were priced at €7 per small cocktail, if you went to a proper cocktail bar with large sizing and generous pours like Bio Bio less than a 2 minute walk out of the hotel they were priced at €5 per large cocktail. -Pool towels and Amenities that are all listed on their website for free that all guests have.. These are non existent, we arrived with shampoo and conditioner just in case but we still didn’t expect to have nothing but soap there, we also went out and bought our own pool towels as there were none there eve

Well… We went with my parents and got a small room with no space (there was literally no room to move properly nor to unpack the suitcases, it was impossible to get to the wardrobe because of the bed standing next to it in a few centimetres). The bathroom door was transparent with a mirror on the opposite wall (so the person in the room could watch what’s happening in the bathroom). No privacy at all (and it’s a room for a 3 adults!) The toilet was rusty, also no soap. The atmosphere of the dining room was terrible. Dirty plates, also usually no forks have been left. People were wild, because they knew that they won’t get any food if they come later. The only drinks we got - sparkling water and orange drink. The bar was also a mess. They couldn’t even print a normal menu of the drinks. It was difficult to find to eat something decent. The staff is doubtful. A few bar-tenders (girls) were nice, but the guys working in the dining room had no uniform, wore dirty clothes and looked absolutely inappropriate. Some of them barely knew English language, didn’t pay any attention to clients, wouldn’t take dirty plates from the table. The beach had no shower nor changing rooms. Also we couldn’t take umbrellas nor sunbeds, they all belonged to another hotel. When we complained about the room, we were told that the problem could be solved the next day and that they would inform us. But the next day we got no news. They all went silent and even the lady on the reception wouldn’t greet us. We were completely ignored. Our vacation was ruined, my parents were extremely upset, because they were saving money and waiting for this resort. Thanks God and our travel agency, we were moved to another hotel after a few days. It was hell. It’s still confusing. How would they get 4 stars? How would they get some nice reviews? It’s crazy that some people still like this place. It’s definitely not a 4 star hotel. Bad service, FAKE photos on the website. They must be sued!