Clarance Hotel Lille

We had a short two-day trip to Lille. A nice stroll to the main city square from this hotel is only about 10 mins. You are surrounded by eateries and shops. Check in was smooth with excellent service. However, I would ask for a room that does not face rue de la Barre because it was too noisy at night. Someone had a party that went on till 230 am with people sitting on the street right under our room and loud music. We called reception and explained and she was nice enough to give us access to another room that was away from the noise (a much smaller room) as a temporary solution. And by the way we were told the hotel can't complain even if it is noisy at 2 am. But know that giving us a spare room to sleep will not be possible if the hotel is full. Finally, not all rooms have air conditioning and we had a heat wave and the room was unbearably hot, even at night. And this was part of the reason why it was so noisy because the room was so hot you had to leave the windows open. This obviously will not be a problem in the winter or cooler months but the noise issue still needs to be addressed. We didn't not eat at the hotel because we were so tired from the night before.

Clarance Hotel Lille presents itself as a luxurious 5-star establishment, but behind the polished image lies a deeply troubling reality. Despite its prestige, the hotel has a history of not paying its employees their full salaries, forcing staff to repeatedly chase payments just to receive what they are rightfully owed. This isn’t a one-time issue — several individuals who have worked here describe the same pattern: delayed payments, partial salaries, and a culture where staff are treated with disrespect and disregard, as if their work has no value. It borders on exploitation. No matter how elegant the decor or how refined the service appears on the surface, a hotel that treats its team like this cannot be trusted. True luxury is not only about the guest experience — it’s also about integrity, fairness, and how people are treated behind the scenes. Until Clarance Hotel Lille pays all outstanding wages and changes the way it treats its staff, I cannot in good conscience recommend this establishment.

The hotel is really charming, clean and the staff is very kind. The restaurant worth the visit in this beautiful setting. The chef valorizes at best the products he carefully prepares and the taste is unforgettable.

My daughter and I stayed here for 2 nights while visiting Lille. It was a wonderful hotel in a great location with so much character. The staff was beyond friendly, and we really felt at home. The hotel is walking distance to some of the best bakeries and restaurants in town. Stay here, you won't regret it.

Brilliant hotel, amazing location. Everything about our stay was 5 star. The welcome, the service, the room, the food, can’t fault any of them.

Just returned from a lovely 3 night stay at this hotel. Beautifully modernised and furnished, with a friendly and helpful staff, it is situated in a perfect location in old Lille - ideal for sightseeing and eating out. With so many cafes within walking distance we didnt try the breakfast at the hotel so cant comment on the quality, but it did seem a little pricey at 35 euros each. We did however eat at their restaurant, La Table, and had a wonderful meal. Fresh, innovative and tasty with attentive service. A great place to stay.