IAN Weisu Hotel

This hotel had not fully disclosed the discrepancies of the reality & what it represented on Trip.com. This is just one of the many poor deliveries. The room we were provided was isolated & is a separate standalone from the hotel's published address. It is difficult to locate our room & we have to walk 380 metres to its main address each morning for breakfast. Our room was poorly prepared & was in a mess & many amenities not working. Location maps given to us were wrong several times. Overall a very bad experience. And a warning to all potential patrons to be careful & to be fully informed. Trip.com needs to take responsibility together with this hotel for this fiasco & refund the money we paid or compensate in dollar value. If Trip com values its corporate reputation, share value & its ESG rating. This experience smacks of attempts of deceptive & misleading conduct by the hotel & the platform abetting each other. Did you conduct due diligence - Trip.com? Trip com has to reply to me in person separately.

This hotel is in the heart of the ancient village. Perfect location for those who want an authentic feel. The guy at the desk helped us to find where to go for Tiger Leaping Gorge and Snow Dragon Mountain. He also helped with getting the cart drivers to take our luggage to and from the main road. The hotel room is very beautiful however it lacks proper cleaning. The person before us had obviously spilt pink milkshake or something on the table and carpet. When we entered the table had pink stuff stuck in all the crevasses and the carpet was horribly stained. They didn't clean the room properly and on one occasion completely forgot to clean our room. This was frustrating for us as we had been out everyday at 6am. Breakfast is served from 7am so we missed it except for the last day. It was OK. If they pick up their hygiene, it could be a fabulous place.

직원분들이 엄청 친절합니다 방도 깨끗하고 고성의 느낌을 그대로 유지하고 있어 숙소 분위기도 멋집니다 다음에 또 방문하겠습니다