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Placering4.8
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Yenny
Værelse med queensize-seng
Overnattede i sep. 2024
Par
4 anmeldelse
4.0/5
Meget god
Slået op den 27. okt. 2024
I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in.
They don't have experienced of handling non local guests.
Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay.
However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English.
I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here?
She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time.
It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好!非常抱歉沒有給您帶來良好的入住體驗,我們深感抱歉;由於拉薩是自治區,對於國內和外賓入住我們當地都有很嚴格的要求,當時您也聽到了我們前台工作人員給我們當地的派出所打電話,當時前台的工作人員給警察説的是,您這邊是外賓,沒有國內號碼,可以入住嗎?警察給前台工作人員説的是,沒有國內電話的話,最好不讓入住,因為如果後期有什麼問題的話,怕沒有辦法聯繫到您,就麻煩了,當時前台的工作人員也給您傳達了警察説的話、後來您又説導遊師傅的電話號碼可以嗎?前台説可以的,但是您這邊又找不到導遊的電話,後來您又提供了您朋友的當地電話,前台還問您,這個電話可以聯繫到您嗎?您説可以的,前台工作人員馬上就為您辦理了入住、同時也希望您能理解我們的工作,再次給您道歉,沒有讓您有一次滿意的入住,祝:安好
Gæstebruger
Smart Værelse (2 senge)
Overnattede i nov. 2023
Andet
2 anmeldelse
5.0/5
Enestående
Slået op den 28. dec. 2023
AAAAA
Oversæt
Svar fra overnatningssted: 尊敬的賓客: 您好!非常感謝您對我們蘭歐酒店的5A點評!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,蘭歐酒店布達拉宮店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開^_^!