LANOU Hotel (Lhasa Potala Palace)

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

房間頗大，乾濕分離，前台服務員好熱情，但唯一提供錯的訊息是我們預約去布達拉宮，我問前台是否一定要在預約時間內進入，而他們好肯定的說要在預約時間內進入，否則過了預約時間就不能進入園區，害得我們連房間也來不及拿就飛奔去布達拉宮，去到才知道原來散客是可以在預約時間前後1小時入園也沒有問題的。這方面的資訊酒店前台應該要清楚。其他方面酒店整體乾淨企理，房間還提供放濕機及吸氧機使用。

酒店很新，乾淨整潔衞生。前台服務熱情周到。房間的製氧機挺專業的，5元的吸管，用着安心，吸氧有效抗高反。配套很貼心，潤膚乳液，加濕器。