Comfort Inn & Suites

Dirty room, crumbs all over the floor, hair in the bathroom. When I opened the sofa bed, under the cushions were more crumbs and some full-sized Cheetos. There were no linens, blankets, or pillows for the sofa bed, just an empty bag in the closet. Management scheduled one person to man the desk when the hotel was full. I got to vacuum the crumbs myself with the hotel vacuum while the front desk staff member tried to find bedding. None if it mattered because the sofa bed wouldn't open. I spent a very uncomfortable night on the hard sofa with about 1.5 feet of sleeping space. The people upstairs were yelling, running, and jumping off beds until well after midnight so I probably wouldn't have slept well anyway. The front desk staff called their room and admitted to me that they could hear the noise over the phone, but apparently, there was nothing they could do. This hotel has been going downhill over the past few years. We've stayed here a number of times as we visit St. Mary's four or more times each year for swim meets. I will be taking this hotel off our list permanently. Please be advised that their manager will not contact you even after the staff promises they will be in touch. Choice Hotels will tell you it's not their problem and hang up on you when you ask for help. There is a reason this is one of the lowest-priced hotels in the area.

We did not have any of the negative experiences that I had seen some reviewers write about this hotel fortunately. Check-in was smoothness, with a very friendly front desk associate, Rose was her name I believe. The room was a good size, the bed felt wonderful, nice pillows, and the towels in the bathroom were very soft- not the rough, scratchy type. We stayed in the back rooms, and it was quiet, not sure how noisy the road facing rooms are/may be. I could get a decent workout in, even though no free weights (no pool, pool lovers). Breakfast was tended by a friendly worker, and there were enough options to satisfy, not super fancy, but options. Finally, enjoyed the brochures on area attractions in the front desk and breakfast area. Will stay again if visiting the area and need an overnight option.

The toilet in the room they originally put me in didn't work. I called down and instead of offering me a new room , they said they would get the maintenance guy up the next day. It took two days for them to get him up to my room (while I was out). I flushed one time after he "fixed" it and it and on the second try, it didn't flush again. The water ran all night. There was a dirty washcloth on the shower rod that the maid never saw. Paint is curling on the ceiling by the door. The key card kept failing about every other day. Finally, on my last night, I went down to get my key card regenerated, and the general manager was there. She was LOVELY! She got me in a new room and helped me carry my things from the original room to the new room. I just wish they had done that to start. She is trying to right a sinking ship.

We only stayed at the hotel overnight but thought it was a great location at a great price. The room was large and clean. The bed was comfortable and there were good pillows (important to me). The agent at the desk was very pleasant and helpful. There was a good variety of items for breakfast. There was a coffee maker in the room but coffee was also available in the lobby. While it is not a modern hotel, I would say that it is well kept and would stay there again if we visited the area.

Ignore reviews from a few years ago. This hotel is not worth the money now. It is supposed to get renovated in the next few weeks and it desperately needs it. The front desk do not appear at the front desk until they discover that you are there or you call for them. Not a great first impression. Once they do see you, they are very friendly and efficient. We liked all the staff we interacted with. The room and bathroom were clean but the furniture is worn out. It takes a solid 5 minutes to get hot water going in the shower (we were advised to call down to the front desk to get them to get the hot water up to the 4th floor faster but that is not a viable solution in a room filled with sleeping family). The water pressure is meh. The breakfast area is too small when the hotel is full. The toaster did not work properly and the juice dispenser was out of most of the concentrates. The internet occasionally did not work. I would not return until after renovations are completed (and there is nothing on the website to indicate that renovations are about to begin).

The Internet was slow to non-functional. The receptionist said that the problem is outside the hotel. Either way, if you have to work using the Internet you will have to put up with delays in loading pages and the Internet coming to a full stop. Everything else appears to be okay.

Tv didn’t work either night. Staff tried to fix it but couldn’t. It wouldn’t have been bad except their wifi isn’t protected, so I didn’t feel comfortable using it. It’s 2022, there’s no reason to not have a secure network for your guests. The hallways smelled of BO and the hotel is dated. The bed was pretty comfortable though and the staff was nice. I’m sure there are better choices in the area.