Red Roof Inn & Suites Omaha - Council Bluffs

Great service

The room offered kitchen and had no stove or sink, only fridge with cabinets, it means it's not kitchen, it's a bar and I pay for a kitchen.

I thought the girls in the front were amazing. I wish I would have known they were under construction before I booked this hotel. I would have gone elsewhere. I was disappointed because my bed sheets were dirty, there was no hand soap, shower gel, or shampoo in the dispensers. The housekeeper obviously didn’t do a good job with the room. My room also smelled musty. They said it was probably because they had just turned on the air conditioner. I asked for my room to be taken care off, before I left for my event. Unfortunately, when I returned I was disappointed once again to see that my room had not been touched. I went to the service desk and complained again. They said housekeeping had left for the day and that they would send them in the morning. I couldn’t sleep in the dirty sheets , so I asked for a new set for both beds. They gave me a few bars of soap and shampoo and assured me that my room would be taken care of. The next day my room was taken care of, but the damage was done.