Samoana Boutique Hotel

Sadly, we did not get to stay at the Samoana Boutique due to unforeseen problems with Hawaiian Air. The reason for the poor review is due to refund policy. We canceled our reservation over 10-days in advance and explained the situation to the proprietor. We understand this cancellation was not a result of their actions however we feel at least a partial refund could have been considered. The only reason we booked with Samoana Boutique was due to Sheraton Aggies Grey shutting down their hotel for renovations without notifying us so we had to scramble at the last minute to find a place. We are beyond upset about not being able to make this one in a lifetime visit.

The rooms are wonderful and very clean, ( the cleaning staff working very hard to accommodate any request) The management also followed through with any issues that arose, ie television not working, very quickly. The only thing that we found unsettling was a notice on the wall of our room listing what was in our room ( ie 2 teatowels) , and their worth,( ie $4. ) If any of these articles were missing from our room, the notice stated that we would be charged the amount listed. Whilst I understand the problems that can arise for hotels, this unfriendly notice meant that instead of relaxing and enjoying our arrival in this very nice hotel, we spent time doing an inventory! And not everything on the list was there, so then that had to be followed through....not a great start. It is easy to have people sign for the beach towels when they arrive but this list was not good.