Comtes D’Urgell

Hotel muy bien ubicado pero instalaciones antiguas

The hotel was clean and the staff were very nice. The rooms are small, which is not the end of the world. But it was the noisiest hotel we have ever had in Europe. You could hear the neighbors next to you, above you, doors slamming constantly. The hotel was full, with many families and kids. On our first night the noise went on till 2am. We stayed the second night because it was paid for and we couldn’t move on early in our itinerary. Had many good qualities, but quiet is not one of them.

When checking in the lady behind the reception insisted that she needed to make a scan (not just a copy!) of one of our passports. She said that this was mandatory by the government of Andorra. Reluctantly my wife allowed the lady to scan her passport. My wife was not allowed to blur some very personal things on this scan, like her photo or her social securitynumber. Once in the room, which was very noisy (nearby crying kids, a vacuum cleaner and all sorts of odd sounds) I connected to the hotel Wifi and went on a search to see whether the scan of the passport was really mandatory. The website of the Andorran government didn't mention anything like that, while a travel website from my own country warned me about hotels lying about the reasons why they want to copy your identification details. I got quite angry and walked back to the reception. The lady that scanned the passport didn't want to talk to me, she ignored me and pointed towards her colleague. We explained the situation and she went to talk to the manager. It didn't take long for the colleague to come back and tell us that it was perfectly fine to delete the scan of the passport. Apparently it wasn't that mandatory by the government after all. I'm not sure what was the meaning of all of this, but it is very suspicious. Also, the room appeared very clean in the first glance, but an empty candy wrapper hidden under the sheets quickly killed that illusion.