Exe Prisma

Habitación excelente

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Las habitaciones muy grandes, limpias y mas que correctas. La situación muy centrica, ideal para no tener que coger el coche. El servicio de desayuno correcto. La cena siempre igual, servicio lento y antipatico. El pàrquing fatal, muy mal organizado. Aunque avisamos con anterioridad de los modelos de coche que eran grandes, las plazas no eran adequadas, lo arreglaron de malas maneras, dandonos una supuesta plaza de minusvalido. Que era poco valida para minusvalidos. Además de estar en una esquina exageradamente estrecha. En resumen aunque la situación y las habitaciones són muy correctas, no repetiria este hotel