Hotel Royal

Our room on 5th floor (top floor) had a fantastic view! Absolutely incredible to go on the balcony and see the Mont-Blanc! Unfortunately you can forget nearly everything else. I wonder, how this hotel could still manage to keep 5 stars… such a pity actually, they need to invest and renew it (lift with grafiti, carpet with holes, cracked paint of the wall in the bathroom peeling away…) . The person who decorate the room must be blind, never seen in a 5* hotel with this lack of good taste, TV like in the 60’s… Service? That is unknown. Reception guys (at least 2 of them) did not even bother to greet when you come. You have to greet first as a customner! (Remember officially 5 stars!!). Breakfast: level boarding school and you can not have it outside. At least the young ladies of the breakfast room were really sweet. Such a pity, to let this hotel die…

The hotel staff couldn’t do enough for us. We were all doing Wild Strubel mountain races, which means we all came into the hotel at funny times and in terrible states of exhaustion, and they were absolutely lovely and helpful and caring! Good, water, taxis to the airport. Nothing was impossible! And the food, especially the pasta (made by Italians), was delicious. All staff speak many languages.

I usually feel sceptic about places with names Royal, Central, Continental, Savoy, Astoria, Intercontinental. There are old names, and I usually get dissapointed by their services. This time it was not the case:Royal proved to be the Best adress I got to know so far în Crans. The moment you enter the hotel, you feel royal. Reception is bright, a lot of natural light, a friendly personal that is there to welcome you in the most beautiful, spacious room I ve got to stay so far în Valais. Thing is, I ve initially booked the hotel for one night, but, Once I got into the room, i ve decided to stay 3 more nights, due to the decent prices they offer for a 5 star hotel, the silence, the view over the majestic mountains, with panoramas from the Matterhorn to Mont Blanc, the Imperial Crown, as they call it, but most of all for their spa:during the week the hotel is not crowded, so I was privileged to have the swimming pool just for myself, what a delight, really. The service was flawless, nothing was too much for them, and the breakfast was generos, plus the music they play in The breakfast room matched perfectly with my mood during my stay.I was hooked. My room, 302 had a south view(this means I was în front of the Mountains, and, în front of the hotel there is a small bisse which can be heard from the balcony, so beautiful, so calm, a realm of silence, it has a huge bathroom(yes, they were generos with the spaces) and an immense bed, with fearher like bedsheets, white, pure, and it was cleaned every 4 hours by their personal :I ve never seen anything like this before,it was the Best feeling to enter the room and to find everything in perfect order, plus the Apartment was bright, spacious and i could feel luxury at every corner. Thing is,after 4 nights I had this feeling i don t want to part, the hotel feels more like a luxury second home, so my advice is to book at least 4, 5 nights, if not a week,you will not be dissapointed, promised. Another good thing about Royal is that it s in the Heart of Crans Montana, it is close to Cry D er, Rue du Prado, and all the restaurants. About restaurants:Although their daily menu was promicing, especially Thursday, we chosed to eat outside, where:another nice surprise was Central Restaurant,but if you wish to eat the Best Vitello tonatto, i advise you to try Gerber, The Best Fondue :try Chalet, the Best Duck Crustillante :try Le Thai, the Best Biftec du Boeuf:Central, the best desert:Hotel s Restaurant, and the Best pancakes:Y ccor. Also, Crans Montana offers The Explorer Card, a card with some activities that are free(for example în some periods, not always, free cable car acces), and to get this Card, you just have to ask Reception upon your arrival. Also, a Ghift card with 10 Percent sales on The shops that belong to Crans Montana Card(Not Prada, Moncler, Omega, but "Georges G', for example offers that) you can get from The Tourism Office, which is salutary, plus, if you collect "points" you can transform the

C’était parfait notre séjour, nous reviendrons, pour se reposer c’est super et la localisation de hôtel est super, ainsi que les plats, et le spa est top surtout le jacuzzi , parking gratuit, possibilité de charger les voitures électriques et chambre très spacieuse.

Grand hôtel très bien placé au centre de crans. accès facile. belles chambres assez vastes avec grand balcon avec vue. bons espaces salons et restaus. piscine intérieure un peu petite et bruyante en saison. personnel sympa mais le service est plutôt niveau 4 que 5 étoiles. en résumé un bon hôtel mais n’attendez pas un palace.

Nous avons passé 3 nuits en amoureux dans cet établissement en janvier 2025. Quand on met le budget pour un hôtel de luxe 5 étoiles, on s’attend à un certain standing. Malheureusement nous avons été déçus. Cet hôtel n’est juste pas à la hauteur d’un 5*. Prestation qualité/prix en déséquilibre. Nous avons réservé une chambre supérieure avec lit king size. Accueil sympa et souriant. A notre arrivée, l’ascenseur a été en panne (et ceci tout au long de notre séjour de vendredi 15h à lundi 11h) On a été dirigé vers l’ascenseur du personnel. Arrivant à la chambre via un sombre couloir, la porte de la chambre coinçait et était difficile à ouvrir (tout comme la grande fenêtre vitrée; on a eu de la peine à la fermer) Magnifique chambre spacieuse, lumineuse et propre; mais avec deux lits séparés... Les fauteuils font du bruit en bougeant; on a d’ailleurs entendu les fauteuils des voisins. Grande salle de bains; baignoire/douche un peu serré. La pommette de douche ne tenait pas en place. Le service de couverture en fin de journée était apprécié, mais le changement des petits linges pas nécessaire (la fameuse durabilité de nos jours et vous les changez 2x par jour?!) On dirait que les employés suivent une check-liste, mais sans avoir l’oeil du détail (les rideaux sont fermés mais le cendrier sur le balcon reste plein). Petit déjeuner: clairement pas à la hauteur d’un 5*! Deux sortes de pain (clair et foncé) et toast. Pas de ballons frais ou petits pains au lait, pain de seigle valaisan ou encore une tresse le dimanche. Charcuterie et fromage: choix très limité également. Pourquoi pas un peu de de spécialités Valaisannes comme viande séchée, jambon cru, saucisson, lard…? Ou même un peu de saumon, tant qu’à faire? Confitures, miel et beurre tous en emballage individuel. Après notre départ; le petit courriel de satisfaction en demandant si on a passé un bon séjour: envoyé depuis une adresse mail « no reply » et sans bouton ni lien, ce ne fût pas simple de partager notre avis. Il y a de la marge sur beaucoup de niveaux. Dommage. J'espère que vous prenez ces commentaires à coeur pour qu'on puisse envisager de revenir un jour. Dans un hôtel de luxe accueillant, chaleureux et digne de ce nom.