Extended Stay America Suites - Kansas City - Lenexa - 87th St

Our stay was nice we liked the refrigerator in the room and the glasses there. We enjoyed the look of the room and had a nice day and evening the service was good and facilities were nice

I was checked in, went to the room and it literally smelled like 5 people were standing in the room with me smoking. This is despite their posted no smoking policy. Even if people were fined for smoking in the room (as described) the money was certainly not spent on refreshing the room. I asked to be moved to another room I was told there were no other rooms within the property. Even after explaining that staying in the room would certainly trigger an asthma attack, I was told they could not move me. I checked out on the spot but was then told I would not be refunded for my less than 25min visit. Under no circumstances should you stay at this property. They don't follow their own policies and are more than happy to take your money and not provide a service.

Most disgusting hotel looks like somebody pissed all over. The walls. Floors are not cleaned. Customer service is worst I’ve ever dealt with when I complained I was told what do you want me to do about it and that I could pay for additional cleaning services but they only do room cleanings every other week which their policy states weekly nowhere in their policy. Does it state that a $200 deposit is required but they made me pay the deposit, even though my room was paid for in advance, the floors look like they have not been swept ever smells disgusting a one star rating for this hotel is much better than deserved but unfortunately I can’t do negative stars. There is much much more than when I posted but that’s a good portion of it.

$200 deposit! Cash for this preposterous deposit is not accepted. Yes, a $200 deposit that will shuffle around between the hotel & bank will be tied up for a week after checkout. Disgusting, greedy policy that showcases how unimportant the individual customer is.