Empire Hotel

Disgusting room shower not working damp room lock on door had issues

Actually would rate it 0/5. The carpet on the stairs was filthy and the smell not good. The door to my room was full of holes and the room itself very basic and not clean. Shower room very basic too. Room door wouldn’t close. The tea/coffee maker was a kettle but with no tea bags/coffee that I could see. When I first got there, no-one in reception, I know they need comfort breaks. But when she came back, completely ignored me at first, then the phone rang, took the call without even acknowledging I was there. Would not recommend at all. It wasn’t expensive so didn’t expect luxury, but the basics would have been nice. Hence I booked out and am now in another hotel

I had to pay for the parking yet advertised as parking included, group band playing loud music till 03:30 in the morning. Kettle in the room but no cups to have a hot drink. No soap or shower fell. Toilet leaking, unclean, shower toilet. Overall advert does not reflect the actual place.

DO NOT STAY HERE, Place was not as described, room had damp smell, receptionist was very rude, doesn’t look like the picture online, DO NOT BOOK, waste of time and waste of money worst place to go, it was absolutely disgusting, don’t respect you at all and don’t even want to acknowledge you even tho you pay so much for such a smelly room, didn’t want to help with anything, very poor service, DO NOT STAY HERE SAVE YOURSELF THE HEADACHE.

Don’t book here save your money the staff were very friendly and got us everything that we asked for but the room wasn’t in a good condition and everything was dirty and we didn’t have toiletries e.g no soap to wash hands with and the bathroom wall was gross and i decided to clean to myself because i was sick of looking at it and the shower was gross and it just looked like they needed a new bathroom all together because it wasn’t properly maintained. Then, in the bedroom carpet wasn’t hovered also the curtain pole wasn’t even on properly so we couldn’t open the curtain because we didn’t want to damage it more, some sheets were stained and some of the towels were as well and the holes in the door that had been plastered badly also the tv didn’t work because there was no arial and staff had no spare wire when asked. The area wasn’t very nice either but they can’t help that, the hotel could of been so much better if it was maintained it would be a lovely place to stay because the building is really beautiful but it’s just been let go and has clearly gone downhill, is there really a cleaner because if so they need to learn how to clean properly because it looked like it hadn’t been cleaned at all for a good while. bar wasn’t open and we where disappointed because we wanted to try it. only reason we chose this place because it was it was close to what we wanted to do and it was close to the city centre, i suggest looking at the reviews before booking this place. the place needs to be fixed.