Showcase Apartments - Highcross House Apart Hotel

When we entered the hotel it instantly rang alarm bells! The reception is essentially in a spare room and the man was very unprofessional. We went to the room and it absolutely stank of ****, the wardrobe had collapsed and the apartment I had selected online looked nothing like the one we got! Along with the stench of **** there were iron marks on the carpet, the pillows were disgusting, the wardrobe was broken, there were dirty towels inside it and rubbish down the side of things. After all of this, leaving the room quite frankly better than we found it, they have not returned my £100 deposit and are ignoring all of my emails. They said it would returned on check out, it is now nearly a week later and they have still got my money! I have rang the number and they are also ignoring that too… absolute scam!!!

We had to wait outside in the rain for about 10 minutes for someone to come and let us in. We arrived quite late at night but once in we had to wait again for the room to be prepared. They did move me down to a ground floor room but a couple of hours after going to sleep someone used a key and entered our room. They left pretty quickly but Needless to say we did not sleep well.

A friendly environment, lovely staff, me and my partner enjoyed ourselves