VIE Via - Your Hotel

Amazing place! We will use again, only recomendation, your pillows are massive High! A little bit uncomfortable to sleep.

There are no closets Air conditioning / ventilation was not working Bed sheets in kids room were not changed before our arrival and there were human hair on the sheets. We had to notify it to staff. In over all we were not happy but had to stay anyways as we travelled 900 km to this. What else could go wrong 🫡

Wonderful, spacious room with the fluffiest pillows and duvet. I also loved the bathroom and the water pressure! I'm personally not a fan of the 'just a room' concept, simply b/c I love interacting with staff when coming and going and for me is part of traveling, but I can absolutely see why this is appealing to independent travelers. I didn't even know about this aspect b/c I had called the Post Plaza Hotel to get a wheelchair accessible room there, but b/c that was already booked for my date, they offered the one at the Vie Via next door and I said let's do it! I'll just see what it's about when I get there ;). Wonderful staff though. I'd been instructed to call upon arrival as I wasn't able to use the entrance stairs of course and needed to use the back door, which is closed off by a gate. I was welcomed by Zeki who was very kind and pleasant to interact with. I also received an additional button for my phone to be able to open the gate myself, but he made sure I was welcome to contact them whenever I needed anything, anytime. Even though it's not my preferred style (the Post Plaza is :D), I do think it was designed very well and I loved my room and stay at the Vie Via that is in a beautiful street and great location.

The hotel is not convenient to the train station and the lobby is not welcoming. In fact it’s locked and the only way to get in is to ring the bell. They also would not refund my fifth night at the hotel even though I was still staying for four nights and updated my reservation 24 hours prior to arrival.

Very low level of service, indeed... 'just a room' and nothing else. Pricewise not more attractive and the parking advice was not useful. And to state that they have no inkling of international cultural sensitivity... The toilet (bathroom) literally has a display with lights that says: Get Shi... Done. Very interesting and very offensive.

The hotel was pleasant enough, although the small room was a little claustrophobic. Unfortunately clothing disappeared when staff serviced our room and hotel management insisted that their policy was of no responsibility, which included not paying for replacing the items. It’s unfortunate when neither the management nor the staff can be trusted.