Hampton Inn & Suites Leesburg

I arrived at 1pm and was able to check into my room. The internet didn’t work. Thomas said it was out and didn’t know why. At 5pm it was still out. It didn’t work for any of my teammates either and we all got the same error code. Thomas said it was user error. For all of us, apparently. They said maybe it will be up tomorrow and they will need to call someone. They could have done that earlier when it first went out. Instead they argued with all the guests telling them it didn’t work. The hotel is under construction and the paint fumes will give you a headache. It’s pretty rough downstairs. But hey, the rooms are nice and clean. The dresser has every drawer broke and the desk is broke. AC works and mattress is comfortable. But they still charge full price. So, good luck. If you don’t need to work or use the internet, and don’t mind headaches, this is the place. Update after my 5 day stay: the hot water takes at least 5 min to start. The counter and faucet in the bathroom had not been wiped down in sometime. You could see the rings on the counter and old toothpaste on the faucet. Disgusting. The shower sounds like a plane is landing when you turn it on and black stuff comes out of the vent in the bathroom. You have to put a towel over it or your room is covered in it each day. I had the do not disturb sign on my door, yet they decided to come in anyway when I wasn’t there to attach the desk to the dresser. Could have been done the next day when I left. Again, every drawer on the dresser is broke and can’t be closed all the way. The one guy, Thomas, is rude. The internet continued to go in and out all week. It was the worst experience I’ve had at a Hampton or any Hilton. I stay at one at least every month and have over 100 nights this year.

The rooms were very nice and clean and had a good amount of space. The breakfasts were somewhat disappointing- the breads, danish, etc were not tasty at all. The hot food ran out several times and there was no one attending the area to refill the stations. The front desk was helpful. We would stay here again.

First the good part: staff was very helpful and professional, breakfast was great. The problem was the renovations. We knew before we got there that the pool was closed, so that was not a surprise. The first room they put us in, on the ground floor, did not yet have a rod in the closet, so nowhere to hang our clothes. (We were there for a wedding, so we had clothes that needed to be hung up.) Front desk staff said they could not move us to another room, and that the clothes rods were on back order. I asked for a reduction in price, as we were not getting full benefit of hte room, and they immediately and kindly agreed. Then we went back to the room and found that a section of the carpet in front of the window was very wet. Rain had come in. So they moved us to a room on the 4th floor. That room was fine (though no rods or hooks to hang towels in the bathroom, possibly also on back order), except... also a big wet spot in front of htat window. This was due to construction on the roof. They cleaned it and put a high-powered fan to dry it out. We also saw a spot where water had entered in the breakfast room. Over all, we were surprised they were charging full rates for rooms that were not finished or that had water in them. We were happy with *our* price reduction, but think they should have reduced the prices overall. Ours were not the other rooms with water. Advise that you walk around your room barefoot to check for dampness.

The staff at the reception was amiable and polite. We were assigned a room with a new renovation. Water took time to warm in the shower, and the rooms were poorly soundproofed. This hotel offers a complimentary continental breakfast, which was very poor. I would advise you to find another food place.

Stay away! This hotel has become very dated and not well maintained. The rooms are very worn and feel dirty. Some lights didn't work, no drain stop in sink, no hot water in the morning. The bed and chair probably have not been changed in 20 years. Management just shrugged their shouldersrs and said sorry and said we have renovations coming at some point.

Not a great stay at all. I stay a lot in Hilton hotels but this one should not be part of Hilton at all. I had to wait 15 minutes for the night auditor to come from the back, I had to even call the hotel when I was at the front desk for him to come and pick up the phone so he could notice I was there. No apologies or anything like that, he just laughed it off and did not care. I went up to the room and the AC was not working and again no apologies or anything, and was moved to another room when I requested it. Finally, the ac in the other room did worked but that room was not impressive at all, curtains were torn and when taking a shower the water would get to the floor. I will never stay there again when going to Virginia for work. Customer service from the Night Auditor on 2/9 and the morning person on 2/10 left a lot to desire. It’s disappointing from a Hilton Hotel and for a member of Hilton specially.

The honest reviews, which are the 1 and 2 star reviews, are pretty much spot on about this place. I did review them before staying here, but it was the most convenient location for where I needed to be, so I stayed here anyway… Boy, I wish there was a Marriott in Leesburg, as I’m a Bonvoy member, but I chose this place and to not get points due to location. Anyway – Checking in was adequate, but the lady checking me in could have smiled or acted interested. Got to the room, open the door and am hit in the face with the smell of cigarette smoke – YUCK! I thought it was the room, I found out when I got back from dinner (and the smell was mostly gone) it was their exhaust system in the bathroom… It doesn’t seem to do a good enough job pulling all the nasty air out and air much be getting into my room from other rooms, but the smell of cigarettes was very strong and nasty. The bed was comfortable, but the room really needed to be updated. The carpet was nasty and there were the bottles of stuff they hang on the walls (typically in the shower) just laying on the sink, with the wall mount on them, but hey weren’t mounted to the wall. Overall, there’s very poor upkeep and attention to detail here. I didn’t even attempt to try their complimentary breakfast the next morning as I assumed it would be microwaved and not very good/fresh, so I went out. Overall, not sure if I’d stay here again. But I did see that they’re supposedly going to go through a refurbishment at some point.

Ok, so the bedding was clean and the floor wasn’t sticky. But it went downhill from there. We walked into the room and it was meat locker cold. It was 61 degrees and the air conditioner was on full blast. In November. One of the bedside lamps was missing the knob, so we had to unplug it and plug it back in to use it. The floor lamp by the chair sometimes flickered or sometimes didn’t work altogether. There was not a list of TV channels, but there was a sticker with a QR code to get a list. Ok, but the list did not identify the network affiliations. That is completely useless to an out-of-towner. Don’t mistake the whirlpool in the pool area for a hot tub. It is not hot. The ice machines on two floors were out of order. As long as I’m piling on, there were crayon drawings on the wall in the breakfast area. That didn’t affect our stay, but it just contributed to the overall disappointment with this location. The crowning glory and send-off? No hot water the morning of our departure. The response of the front desk: “Oh, that’s unfortunate. There was a break in the line and some rooms were affected and some weren’t.” There is a sign indicating an upcoming renovation. That work is LONG overdue.

Meets Hampton Inn expectations: exceptionally clean, friendly staff (shout out to Betsy for being such a nice person,) good breakfast, comfortable bed, quiet room. The bathroom sink area in my room was separate from the toilet area, so, if you turn on the light by the sink, it will be seen by anyone in the bed.