Premier Inn Leeds Cc (Whitehall Road)

Overall satisfied, room cleaned not spotless. Smelt clean and fresh. Staff was pleasant if they was around at all. Overall felt very much aimed at business but was an element leisure stay. One key card did not work on our last day not many around for any help.

Well what can I say about a bunch of liars. My sleep was disturbed in the small hours of the night by a couple in the room next door to me twice. I made the decision to complain, but there was no phone in the room to phone down to reception and I was not going to disturb my sleep even further by venturing down to reception at approx 1am when I was already having to be up early ahead of a long days travel, so I thought I would complain when checking out, there was nobody on reception at roughly 07:40 I rang the buzzer but nobody, the only person about was someone called Donna working in the bar area, I told her of my issue as nobody about which she wrote down and said she would hand-over to someone from reception, I then wrote via the website to complain and I am basically being called a liar as no message/complaint was handed over or it was ignored. Bottom line is my sleep was disturbed and their good nights sleep promise broken, they will likely respond and say I did not report the issue during the night, how am I supposed to other than make the sleep worse by having to go down to reception, and when I do go to reception to check-out the issue has probably been ignored. PREMIER INN YOU SHOULD HANG YOUR HEADS IN SHAME, FIRSTLY FOR POSSIBLY SAYING I AM LYING AND SECONDLY FOR YOUR STAFF AT THIS HOTEL SAYING I DID NOT REPORT THE ISSUE, i WOULD SUGGEST YOU LOOK AT YOUR CCTV ON THE TIME OF CHECK-OUT AND YOU WILL SEE ME TALKING TO THIS DONNA, AS I HAVE TOLD YOU IT WAS ROUGHLY 07:40 TIME OF CHECK-OUT, I HAD ON A BLACK JACKET AND A BLUE HOLDALL/BAG ....... CAN i MAKE IT ANY EASIER FOR YOU TO CHECK i AM TELLING THE TRUTH AND YOUR STAFF ARE LYING !!

Big room comfort bed. Check in smooth. Shame bar not open more. Not open when arriving at 1.30pm. Good secure area to store baggage. Bar not open when returning to hotel at 11pm. Breakfast nice overall. But toaster rubbish so making toast took ages and no vegetarian options such as veggie sausages on hot buffet even though they are advertised. Stayed here before 3 years ago and will definitely stay again.

Good overall. Just disappointed with the room clean request for more than one night stays.You have to request a room clean before 12pm but was not easy to get hold of anyone to arrange. If you have to request a room clean and one isn’t done then surely this should be reflected back to the customer as cleaning costs have been saved.

The bed is very good, the breakfast OK, but the evenig meal was a let down again, my dessert was going to be served before my main course, which was, it itself disappointing. The quality of cooking leaves a certain amount to be desired. The hotel is in a good location, a matter of minutes from the railway station and city centre.

Arrived 55 minutes prior to the 3.00pm check in time and was expected to pay £15 if we wanted to check at that time. Joke, becoming more like budget airlines, trying to screw every last drop out of you. Apart from that, the stay was just as expected, at a premier inn. We had breakfast at the hotel, which was fine, only problem was the bacon, like no other bacon I have had before, horrendous!