Roomzzz Leeds Headingley

This is not a good hotel. I was extremely disappointed. The ratings and review on the website are not reflective of the quality and cleanliness of the rooms

Very quiet and clean. spacious rooms. good overall

Very welcoming and pleasant staff, its just the apartment itself is run down, needs a complete refresh and updating, including the amenities provided, such as the washer dryer, which didn't dry anything. The internet connection was also non-existant, had to use mobile data all week as I work from home, but the mobile data signal was also poor. Very old furniture, and all very outdated, whole place needs renovating. They also don't provide anything for pets. There should also be a reception at the headingley site, as had to travel to the central location if I needed anything in person. There is also no lights at the entrance of the property, making it very dangerous and once when I went down to collect my takeaway in the evening, there was a homeless man hiding in the dark which I couldn't see as there was no lights.

Stayed here twice now when visiting Headingley for the cricket as it is an ideal location and has onsite parking. We have a preference for using apart hotels as they provide lounge and kitchen facilities that you don’t get with a hotel and this fits the bill.

Stayed for county cricket game- short walk to stadium. Comfortable bed in quiet room. Will be booking again soon

My experience of using this apartment-hotel was filled with stress and aggravation, when it should have been relaxing and restful. I booked a ‘Grande Studio with balcony’ for one night. Upon arriving at the accommodation after a 6 hour drive, I could not get in. I rang the contact number and was told that I needed to collect the key from another Roomzzz hotel down the road a couple of miles away. WHAT? So, you book a room here, but have to collect a key from another hotel down the road? How does this make sense to anyone? It is frankly ridiculous. I questioned the sanity of this with the person I was speaking to and she said that I should have had an email advising me of this. I did not, nor was I made aware of this fiasco arrangement before booking. After 6 hours driving, I loaded my luggage back into the car and went to the other hotel, queued at their front desk and was issued a key card. I then had to get drive back to the hotel and unload (again). The accommodation was OK in itself. I certainly wouldn’t book a balcony room as its just a tiny trip outside an opening door with views of the car park and run-down/derelict buildings. There is no way I can recommend staying here. Stay at the Roomzzz down the road maybe, at least you can turn up and actually get into the hotel and into your room. They need to think long and hard about guest experience and how they managed Roomzzz Headingly. I for one, won’t ever trust using the brand again and will not be back.