charlenet204
28. august 2024
The night shift gentleman ( Shaun ) helped me in the middle of the night. I called 6 other hotels, was told by 3 we are closed, and 3 were full. Enter Shaun at call # 7. He was instantly polite, helpful, pleasant. I was a little distraught on the phone. He calmed me instantly. He even sent a cab to get me from where I was standing on the side of the road by a field, as I had started to walk to find a place to sleep. I was left without a room that I had booked at another hotel. They gave it away even after I said my flight did not arrive till 1 am. Then told me to leave the property. The cab driver was amazing. Shaun even helped me out with food as I was hungry, tired ( up for 23 hours) He was fast and efficient. The room itself was great, bed was soft, bathroom was perfect. The whole facility was clean. Shaun even arranged the shuttle at 9am to the airport to get my rental vehicle. I will always stay here now.
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