Sonnenburg

Amazing hotel and perfect for a family ski holiday. Ski in ski out makes it very easy and the ski school is just a few meters away. The food is fantastic and evening meals vary each day. The staff are welcoming, friendly and always willing to help. We have been 5 times to Sonnenburg and will visit again.

I had once again an absolutely amazing time at hotel Sonnenburg! The location is breathtaking, my room was spotless, all staff were incredibly polite, friendly and professional and the ski services were of the highest quality. The hotel is family friendly. Breakfast was delicious, with a huge variety of options, the best way to start your day! I highly recommend this hotel for a unique travel experience!

We visited Sonnenburg for the second time. It is really a lovely place to escape the otherwise hot European summer. Great value for the money with very well composed course menu in the evening and a large breakfast buffet. Other facilities also have a very high standard like the spa area and the children playroom.

Its difficult to describe how great this hotel is yet what it most stands out is service and location. The service is how every hotel should feel like. Staff knows your name, your preferences, they underscore this with things like - when you arrive you will get assigned "your" table in the restaurant. No other guest other than you can use this table during your stay. Its little things like that that make a huge difference. We went with our kids and they told us they would meet us (parents) at "our" table. Second is location. Hotel is ON the mountain, not next to it, but on it. View are spectacular, there are no cars (its a mountain!) and you are in the middle of the skiing area. Third food is great. Great breakfast, different menu every night, delicious wines, deserts, not missing a thing. If you want cosy rather than fancy, with amazing quality, I would suggest this hotel over all others in Lech.

Ski in ski out in the beautiful Oberlech . Traditional family run hotel that has undergone modernisation of the restaurant and bedrooms Was interested to see some previous reviews were not too complimentary of the staff and service. This couldn’t be further from the truth - every single Member of staff were exceptional.from the front desk to bar staff to waiters to cleaners - they all couldn’t of been any more helpful and professional I have stayed a 4 hotels in Oberlech - they all have certain advantages- however sonnenburg excels at everything . I wouldn’t hesitate in staying again Food was amazing aswell Dont be put off by other older reviews - book it

I recently visited the Sonnenberg, having in the past stayed at other hotels in OberLech. I have given this review a few days to soak in, but I feel now as I did during the stay, and that is disappointed, underwhelmed. In terms of a check list of attributes and amenities, the Sonnenberg indeed checks a lot of the right boxes, and the reader of this review can go to their web sight to see what they offer. What I felt lacking throughout my visit was a focus on SERVICE, which surely must be a hallmark of a 4 or 5 star hotel. There is something just not right about this hotel from a service standpoint. It was obvious to my family and the 3 friends I travelled with. Staff went about their jobs, but nothing more. We had so many screw-ups during breakfast orders and dinners, it was just stunning. Our group of 11 ordered 5 risottos for dinner, but none came, so they rushed the re-order and we got 5 under-cooked risottos...this is just an example. Ordering eggs and coffees at breakfast was an adventure. The breakfast and dinner staff always seeming to see us as the source of the problem, or wanting us to eat what we had not ordered... Arranging our departure and bag pickup for transport to Lech was an adventure. I sit right now in a 4 star Superior hotel in Saalbach (Kendler Hotel) which oozes SERVICE, and that is why we are here again this year. I have had more nice, friendly discussions with interested staff here at the Kendler in 1 day than I had at the Sonnenberg during my entire 7 day stay! Something is not right at the Sonnenberg.....hiring, culture training, leadership....I dont know what, but it is not right and not anywhere near 4 or 5 star, and my travelling companions all feel the same. In addition, I will add the hotel is tired in several areas, and needs upgrades. The ski/boot room is a relic and I needed to take my boots to my room to find a warm place for them to dry. My room (#103) was large but probably unchanged from 20 years ago and we suffered from excessive noise from the kitchen in the floor below. Sorry Hotel Sonnenberg, really I am....but I encourage you to take a look at yourself because I feel you are resting on past glory, past positive reviews, because I did not see or experience it, especially in the area of service. Big positives, great location in OberLech, and the SportHuber ski rental/service in the building was great. The Wellness centre was nice too. But, I came away underwhelmed and disappointed, and we all wished that I (as trip organiser) had re-.booked in the Sporthotel Cresta as we had in previous years...they dont have the amenities as the Sonnenberg, but they had great service and friendly staff...