Gæstebruger
13. september 2023
My recent stay at Novotel Le Touquet was an absolute nightmare, and I cannot express enough how disappointed I am with the hotel and its staff, particularly the customer relations manager, Beatrix Dubiel-Held. From start to finish, my experience was riddled with incompetence, unhelpfulness, and a complete lack of professionalism. Let's start with the booking process. I had specifically booked two sea view rooms through Agoda, providing them with all the necessary proof and documentation. However, upon arrival at Novotel Le Touquet, I was informed that my reservation had been changed without any prior notice or explanation. Instead of the sea view rooms I had paid for, I was given two basic rooms. This was a blatant disregard for my booking preferences and a clear breach of trust. When I approached the front desk to address this issue, I was met with an unhelpful and dismissive attitude. The staff seemed completely unconcerned about the inconvenience they had caused and showed no willingness to rectify the situation promptly. I spent nearly an entire afternoon disputing this matter, which resulted in me losing my dinner reservation and wasting valuable time that could have been spent enjoying my vacation. But the pinnacle of my disappointment was the behavior of the customer relations manager, Beatrix Dubiel-Held. She displayed a shocking level of laziness, unhelpfulness, and a complete lack of accountability. Instead of taking responsibility for the mistake made by the hotel and Agoda, she acted as if it was not her problem and showed no interest in resolving the issue. Her lack of professionalism and disregard for customer satisfaction was truly appalling. I expected a certain level of service and professionalism from a hotel like Novotel Le Touquet, but my experience was far from satisfactory. The incompetence displayed by the staff, coupled with the unhelpfulness and laziness of the customer relations manager, Beatrix Dubiel-Held, has left a lasting negative impression on me. I strongly advise against staying at Novotel Le Touquet if you value good customer service and a hassle-free experience. There are plenty of other hotels in the area that will treat you with the respect and professionalism you deserve. Save yourself the frustration and disappointment and choose a different hotel for your stay in Le Touquet.
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