Novotel Thalassa le Touquet

Just back from another stay at this hotel. The best location in Le Touquet for the beach. We had a large room with a sea-view balcony and a huge bathroom with double shower and egg-shaped bath. Rather grand. Great breakfasts with everything you could want. Large salt water swimming pool that was not crowded. The only slight negative was the long wait and poor service at dinner on the first night. From then on we ate out.

On the edge of town but a nice enough, mostly flat, 15 minute stroll down the seafront. Saltwater pool was nice with a few swim floats and lots of towels provided. Nowhere near enough sun loungers outside and people hog them all day rather than removing towels when they go off for lunch. Bar very nice but expensive. Fun watching the tide go into for miles then appear later right outside the hotel. Room nice and clean except for a sandy floor the entire time we stayed, including when we arrived. Air con decent. Towels fluffy but shower water pressure and temperature fluctuates wildly. TV in room bigger than the one we have at home!!! Kids loved the funky sofa bed/bunk beds. Our bed was big and comfortable enough but the mattress topper/protector made it sweaty! BUT by far the biggest problem is the queue for breakfast. It is from 06.30 to 10.00 and I think they need to experiment with making it later as we queued for over 20 minutes at 09.10 in the morning every day plus when we were seated there were at least six empty tables. The staff were all busy but maybe there aren't enough? Otherwise a lovely stay.

You can’t fault the location of this hotel. It’s really wonderful, the views are stunning and the you are so close to the beach but it busy, really busy. So many people that it feels like a leisure centre. Breakfast is mayhem and average at best. Shockingly bad pastries considering you are in France, limited fruits, missing mugs, broken coffee machines and queues for everything - our visit was in October! Our coffee machine also didn’t work in our room and it was noisy as people walked above. You are paying a lot for the location which is of course stunning but if you are looking for peace and tranquility and the gastronomic best of France, look elsewhere.

We spent 4 fantastic days at this hotel in mid August. Though hotel was fully packed with guests, the service quality remained very high due to the professionalism and friendliness of the hotel’s staff. We enjoyed the dinners in the hotel’s restaurant which were very good and not extremely pricey. Breakfast choice was wide and tasty. We also enjoyed some spa treatments and the pool, with the latter being quite busy on rainy days. Direct access to the beach provides for unique walking experiences because the beach is beautiful and generally clean. Thanks very much for making our stay great!

Stayed for one night as a family of 4 prior to heading back to Calais. The main draw for this hotel is the beach and the pool. Be aware the pool is a salt water pool if you have small children. We were aware of this prior to booking and quite enjoyed it, despite it being rather chilly. Towels and robes were supplied for the adults. Changing rooms and lockers available. The beach was down a steep dune and was lovely to enjoy before checking in. Our room was nice but basic and felt very small compared to other family rooms we’ve stayed in this week. The sofa style bunk bed felt very much squeezed into the room leaving not much room to manoeuvre around the room. We were pleased to see a pod coffee machine and the beds were comfortable. Our experience at the restaurant was somewhat mixed. We had a wonderful sea view from the table which was fabulous but we felt like we were dumped in family corner as we had children, no offer of bread with our meal etc. We found service to be a bit dry and considering what we paid for our meal, it was a small portion. Impressed with the kids menu which had a good choice. Overall, we left feeling quite underwhelmed by the room and service experienced within the restaurant. We paid around £400+ with dinner and felt that our experience didn’t live up to the cost.

We always spend a week in that hotel during the summer. The location is amazing as it is right on the beach. The restaurant has sea views all around. The breakfast buffet is huge and varied. The swimming pool is huge. There is also a small steam room in the pool area. The staff are all very nice, a special thank you to Elodie for booking our table every night, Flore for being a lovely waitress and Laurent for always being friendly. The rooms could do with more drying space for towels and swimsuits. We like to have dinner at the restaurant there, you have a menu of the day option that is great, the presentation is always nice and the food tasty. There is a promenade to get to the town centre, it takes approximately 20 minutes by foot and you can also walk on the beach. There is direct access to the beach from the hotel with outdoor shower but the only thing is that you have to go over big rocks to get to the sand, it would be good to have a little path! Always a pleasure to stay there and we look forward to coming back every year.

A very nice, clean and simply appointed hotel right on the beach. We couldn't get a balcony room, but had a large window that opened onto the sand. The restaurant food was just OK, and it's worth walking into town to eat. A great value for the money and a short walk to the most lovely village of Le Touquet.

This Hotel and their staff are an absolute disgrace. We did write to the Hotel with the hope that they may have shown some remorse and at least offered a heartfelt apology but alas this wasn't to be the case. This stay was a treat to ourselves for our 20th wedding anniversary. We arrived at reception at around 10.00 am after a very early start and long drive. We knew that our room wouldn't be ready until the standard check in time but wanted to ask whether we could leave our car in the car park prior to check in. We were told that there was no booking for us and no rooms available and that we should contact ******* directly. The Reception staff were not apologetic and acted as if this wasn't the Hotel's problem at all with complete indifference to the distressing and upsetting situation. I showed them the confirmation email from the Hotel, the booking information and the receipts from my bank account. However they just shrugged and stated that I had not paid the hotel, they hadn't received any money and that I should take the issue up with *******. My husband arrived at reception and challenged them on this indicating that they were in contract with ******* and therefore had to take responsibility for this matter. We had paid just short of £350.00. They eventually disappeared for a period of time and then told us they did have a room but it would not be ready until 7.00pm. This left us very doubtful whether or not this room would materialise because they’d told us initially the hotel was fully booked. The day was spoilt because we just had to hang around the town and the hotel for a lot longer than we had originally planned. We had arranged to meet friends for drinks and dinner which had to be postponed because we couldn't get into our room until 7.00 pm and by the time we showered etc we would have missed the reservation. To be honest I spent the day feeling quite anxious as to whether a room would even be available when we returned at 7.00 pm. By this point we had lost all faith in the hotel and the staff who didn't seem to care one way or another. Roll forward to 7.00pm, we finally checked into our sea view room upon which the air con was insufficient and not working properly at best. The hotel called an engineer who used a heat gun gage to measure the air con’s efficiency and informed us if we wished to cool the room down we should draw the blinds thus blocking out the light and our sea view which we paid a lot of extra money for. Words cannot express the distress and upset caused by this experience. The Hotel staff just didn't care at all. At no point were we given an apology or an offer to extend our stay to at least compensate for the lack of time we had booked and paid for the room. The cost for this trip with hotel, euro tunnel and fuel (excluding spending money) was £600. Just to add when I went to reception about the air conditioning and explained what had gone on to a male receptionist and the fact th

My recent stay at Novotel Le Touquet was an absolute nightmare, and I cannot express enough how disappointed I am with the hotel and its staff, particularly the customer relations manager, Beatrix Dubiel-Held. From start to finish, my experience was riddled with incompetence, unhelpfulness, and a complete lack of professionalism. Let's start with the booking process. I had specifically booked two sea view rooms through Agoda, providing them with all the necessary proof and documentation. However, upon arrival at Novotel Le Touquet, I was informed that my reservation had been changed without any prior notice or explanation. Instead of the sea view rooms I had paid for, I was given two basic rooms. This was a blatant disregard for my booking preferences and a clear breach of trust. When I approached the front desk to address this issue, I was met with an unhelpful and dismissive attitude. The staff seemed completely unconcerned about the inconvenience they had caused and showed no willingness to rectify the situation promptly. I spent nearly an entire afternoon disputing this matter, which resulted in me losing my dinner reservation and wasting valuable time that could have been spent enjoying my vacation. But the pinnacle of my disappointment was the behavior of the customer relations manager, Beatrix Dubiel-Held. She displayed a shocking level of laziness, unhelpfulness, and a complete lack of accountability. Instead of taking responsibility for the mistake made by the hotel and Agoda, she acted as if it was not her problem and showed no interest in resolving the issue. Her lack of professionalism and disregard for customer satisfaction was truly appalling. I expected a certain level of service and professionalism from a hotel like Novotel Le Touquet, but my experience was far from satisfactory. The incompetence displayed by the staff, coupled with the unhelpfulness and laziness of the customer relations manager, Beatrix Dubiel-Held, has left a lasting negative impression on me. I strongly advise against staying at Novotel Le Touquet if you value good customer service and a hassle-free experience. There are plenty of other hotels in the area that will treat you with the respect and professionalism you deserve. Save yourself the frustration and disappointment and choose a different hotel for your stay in Le Touquet.