Mercure Versailles Paris Ouest

Invités chez des amis pour la soirée, cet hôtel a très bien joué son rôle : grandes chambres , propres et parking gratuit disponible.

停車很方便，停車位非常多，房間乾淨，還有兩張床。很舒服。有熱水壺等，設備都挺齊全的，房間也很新，床墊很舒服。附近有商場，蠻多東西吃的

服務都很好的，沒問題，位置距離凡爾賽宮很近，距離市區比較遠，UBER要半個多小時房間比較小，床也比較小，電梯就更小，當地設施都這樣吧，

Alles was goed geregeld, goede service

The worse thing about this hotel is that it is indicated on their website as having Air Conditioning. IT DOSEN’T. It has air cooling which was hopeless when the temperature is above 18 degrees. We were given a fan to cool the room, but all this did was to circulate the hot air. This is not the fault of the staff but the owners of Mercure Hotels who have given false information on their website. The staff tried to appease us as much as they could and tried to move us to another hotel with A/C but no suitable rooms were found as we planned to stay in Versailles for three days. The room was clean, beds are a bit hard, which suits me but not everyone. Disappointed that the hotel doesn’t have a restaurant, but Westfield Shopping Centre just across the road which has plenty of restaurants. Didn’t participate with breakfast so cannot comment. Plenty of free car parking, but some distance from Versailles Palace.

This was the worst hotel booked by our Filipino tour group for a 4-country European tour. Carpets are old and stained; rooms are dated and dark; and amenities are lacking (no slippers/no toiletries). But what was worse is how this hotel made us feel discriminated upon. Our group of 38 was assigned to take breakfast in a small, enclosed, make-shift room, where they brought food from the main dining area. This is an understandable arrangement on its own, but the room was too cramped for guests to move freely and did not have enough chairs to accommodate the entire group. At the same time, although there was not a shortage of food brought inside, you will eventually feel degraded when you see how the main dining room looks like and the available food choices. I do not believe it is a question of competency as this hotel has been operating for years. If at all, this hotel promotes discrimination and is not consistent with the Accor brand. The management of this hotel should be revamped, as it promotes the wrong culture among its staff.