Sleep & Nature Hotel

The hotel and location are nice. The service at the restaurant is terrible: very slow, very amateur, always needing to ask for the same things 2 or 3 times; the service takes forever, almost two hours dinner, with waiting periods over 45 minutes between courses. Very bad. Room was very clean and cozy.

Muito agradavel. Funcionarios muito simpáticos. Cama muito confortavel

The following is an honest and fair review and by no means a put-down. We visited this hotel in mid-March 2025 for a short getaway (2-night stay), but unfortunately, it didn’t live up to expectations. For context, we arrived quite late (not the hotel's problem at all). The heating in our room didn’t work (mid-march is cool at night in Alentejo), and the only alternative offered was a room without double beds, despite our original request for two separate beds for comfort. We understand this request is pending availability and it is a relatively small hotel but, we are not a couple and needed space so as not to disturb each other's sleep. The room itself felt unfinished, a bit bland and uninviting in terms of décor. The set-up was cute but, as an example, it needed a console or small table under the TV, an additional lounge chair and more artwork on the bare walls. The built-in closet and desk are quite nice. The washroom was clean and massive and it was well-designed. Two days before arrival, we were informed via email that the Turkish bath wouldn’t be working and wouldn’t be repaired in time for our stay. While we understand that things break and despite things moving slowly in Portugal, essential amenities should be fixed promptly, or guests should be compensated accordingly e.g. offer an alternative experience while staying at the hotel, a small discount voucher to the spa/restaurant, a small welcome gift such as fresh fruit or regional sweets, an affordable bottle of wine (sorry to interject but, just brainstorming). Another major downside is getting to the hotel. The pothole-ridden roads mentioned in other reviews are no exaggeration—you can’t drive over 20 km/h without risking serious damage to your car. The front desk team mentioned that they are partnering with the city on road improvements which is a great step, but even within the hotel’s own gated entrance, the roads are just as bad. This absolutely needs to be addressed. No compromise here in order to satisfy the customer experience. Ultimately, after discussing with the reception staff, we decided to leave that same night as we weren’t going to get the relaxation & experience we came for. While we did receive a full refund since we didn't stay, it took a few days to process. We are foreigners living & working in Portugal and after driving two hours there and two hours back the same night, it was a complete waste of time for us. For a hotel that opened in June 2023, there’s been more than enough time to iron out these issues. That said, this review is by no means a put-down! We work in hospitality as well, and we know that small improvements can make a huge difference from the guest experience perspective. We also acknowledge that budgets to run a place like this are substancial - at times, this may affect the completion of projects. On the upside, the hotel was clean, it is pet-friendly for our fellow animal lovers (they provided a bowl and little feeding mat for our lit