TownePlace Suites Latham Albany Airport

This was a great stay. Room was immaculate and very comfortable, quiet, and the staff could not have been nicer or more cooperative. Suite had a cooktop, refrigerator, microwave and dishwasher. There was a nice desk setup if you need a place to work. We would absolutely stay here again. Also, very convenient location,very close to I 87.

Everything was amazing. Start to finish. Shuttle drivers, both managers, every member of the hotel staff was fantastic! They were so kind, everything was so perfect. They were so accompanying. I travel so much, and the customer service I found here was absolutely above and beyond.

We had to leave another Marriott property due to it being an absolute dump. We were lucky this hotel was available at last minute. Coming from a property that out no value into customer service, this place was like a mirage. They agree to store food for us until check-in, greeted us with smiles every time we walked by front desk, the breakfast was great and every staff person we encountered couldn't have been more helpful or cheerful. They clearly take pride in their work and property and it shows. The room, public areas and property were all extremely clean. Will definitely return next time i the area as this was by far one of the top Marriott properties we have stayed at with regards to customer service.

This was not a clean place to stay. And they can’t accommodate you if they are full and give you unclean room. I’ve stayed at so many hotels and even cheap motels to compare to. Firstly the floor was not vacuumed and someone had to come up to vacuum late at night. The room was warm and humid upon arrival which I was not expecting. One of the closet drawers was broken and unusable. The table (picture) was not clean. The bathtub (picture) was dirty and had someone else’s hair in it. Shower curtain was in need of cleaning too. Kicker was someone else’s hair on the towels (picture). I am not even bothering with the bed, don’t want to know what exists in the sheets and thus up at 1:30 uncomfortable to sleep. There’s no way this room was clean before giving to another paying customer. Could not bathe my infant daughter due to dirtiness of bathtub and also how extremely small the bathroom is. They should consider redoing the caulk on the tub too before it starts to mold. No shampoo either. Also the light flickered completely off and on a handful of times, weird. No, I didn’t bother checking cabinets as I’d be too afraid to use anything in this room. Aesthetics are not covering the dirtiness for me and that’s the difference between this and a cheap motel at this point. To be honest the Best Western and Red Roof were more enjoyable than this place and at least had clean bathtubs and towels. Last time I stayed at a Courtyard seemed like it wasn’t as clean as they used to be. Disappointed if this is where Marriott is headed, looking new doesn’t make up for dirtiness.

Great job very helpful. I would recommend Jamal to anyone. Jamal is great Everyone should be hoping to get and customer service rep like jamal Could not have asked for anything better Not sure what else you want. It ke tell me I need to have 2 wonder words. It has two hundred words in what i'm saying now

My mother and I stayed here 3/25/2023 to 3/26,2023. Our dog was at the veterinary specialists down the road. We did not have a reservation but hotel was able to accommodate us. My mother uses a walker, so we chose the accessible room. Lobby was nice, with friendly staff. Room, on first glance, was very nice. Kitchenette and 2 queen beds. My mother sat in the one and only chair in the room! It was a desk chair. This was a room that can sleep up to 4! With kitchenette , can cook and eat in room-but again, only one chair! Beds were comfortable as was room overall. My main issue was the bathroom! It Was basic, as it was accessible. That was fine. The Issue was the shower! Moldy!! Needs to be deep cleaned or replaced! We did not take a shower there!! See pictures below!!I will end on a positive note, breakfast was nice!

Stayed at the TS for one night as part of a family trip. Hotel is close to the airport. Check in was a breeze. 2br suite was large, comfortable and there were new towels. Good hot water and pressure. Didn’t use the pool or fitness center. Breakfast buffet was comprehensive and tasty. Only reasons I’m not giving this 5 stars is because the room has a faint scent of cigarette smoke and the remote/tv didn’t work in the bedroom.

Beautiful hotel! In town with business partner and we had the pleasure of staying here to work on a presentation. Quick and easy check in. Large, clean rooms, comfortable beds and a bright, clean bathroom. The housekeepers did a wonderful job our entire stay. I met the housekeeping manager, Raquel and was able to tell her in person! Breakfast was crowded but wonderful eats! We know where to meet when we return to Albany/Colonie!

The hotel is centrally located off of the Northway (87), easy access to shopping, restaurants, colleges. The staff are very accommodating. They offer hot & cold breakfast with your stay. I have been using this hotel for many years, they remember repeat patrons.