Palace Station Hotel & Casino

My name is laurance Lee, Around 5:50 PM on March 24th, I was waiting to check in. There were a man and a woman at the reception desk. While I was waiting, the woman told me to go to the VIP check-in room. When I entered the small room, the man inside was talking to someone, so I waited. However, he impatiently asked me why I was there. When I explained that the receptionist had sent me, he asked if I was a VIP. When I said no, he told me to go back outside and wait. So, I went back out and continued waiting. A few minutes later, he came out and, once again in an unfriendly manner, told me to come in so he could check me in. I refused. The woman who had initially sent me to that room saw me waiting in line again but left for her break. While checking in with the man, I mentioned the situation, but instead of apologizing, he simply said that the other person must have been busy. The service I received was worse than that of a motel reception. Mistakes can happen while working, but there were several opportunities to handle them properly. However, they failed to recover from their mistakes. The first woman left without taking responsibility for what she had said. The VIP check-in staff member had a chance to make up for the initial mistake by apologizing and assisting me when he came out of the room, but he failed to do so. The receptionist, although not directly responsible, could have at least apologized on behalf of his colleague. Overall, the way the hotel staff handled the situation was very disappointing.

Consistent room service, quite convenient going around town. Tight security.Typically lack of amenities but i guess it’s just overall in US, no slippers no toothbrush, no water provided. However many food outlets opposite the hotel, had good ramen at Tomi’s ramen,4 mins walk.

Everyone is friendly. I had to order a wheelchair, as soon as security saw me struggling, they just offered to help and took me to my destination.

We arrived at the hotel shortly after 4 pm. Check in was fast, the staff were friendly. There are a few restaurants in the casino, not fast food. There are other fast food places across the street, about a 5 min walk, or a 7/11 right across for your snacks. The room was clean, and quiet. No nosies from the street or casino were heard at all. While we did not drive to this hotel, I cannot comment on parking or if there is a charge, but there was ample parking. If I come pro. Vegas again, this is a place I would stay again.

Comfortable beautiful view nice hotel

Good,fine,good,good,good,good