The Orleans Hotel & Casino

The Orleans hotel and ****** is an old hotel but it is big. The hotel looks old.. carpet and room is so worn out. We will book other new hotel should we go to Las Vegas again. The service was very slow when the electricity *****ped down, it took more than 2 hours for the technician to come.. and the front desk refused to change room for us..

This was a nice hotel with plenty of food choices. The bowling alley has 52 lanes and was clean. Lanes were decent.

😭😭😭😭😭😭😭😭😭😭😭not good

The bed was comfortable. The sheets were clean but had holes in them. Quiet hotel. The room itself was dirty. Dried food and stains in the floor and the menu had dried food stuck to the paper. The bathroom floor was gross but the tub was clean so points there. You can totally tell they do a really quick wipe down and hurry up. The Hotel itself was nice with good food. I would not stay here again but do recommend if you are just doing a quick 1 day overnight. OH by the way, do not check in early unless you are willing to pay. We checked in early but theu did not tell us there was a charge until check out.

The only thing is they had no micro, coffee maker or small refrigerator which is needed to at least keep your water cold in Hot weather!

Prompt response to my request Good customer service such ss patient to answer the enquiries and providing baggage storage service Suggest providing a kettle for boiling water

Our stay was short, but great. Valet was awesome. The beds and pillows were very comfortable. We had two complaints, the first is no room service is provided at this hotel it minor but its still good to have that option. The other complaint was the bathroom door was outdated. It's heavy to slide open and noisy but all around I'd give the Orleans a B+. We will definitely stay there again in the future.

First time at this hotel and resort and I will going back for sure. I definitely recommend it already with all my family and friends. Good job!!

Dear Orleans, To start when we arrived everything was ok untill it was time to sleep keep in mind that the next day my daughter had a taekwondo tournament so she had to go to sleep early and shower since the shampoo and conditioner wasn't enough for my daughter we decided to call the front desk and they didn't answer then we decided to call room service and they put me on hold for around half and hour. At that time since it didn't seem like they were coming any time soon my daughter showered and half an hour later they arrived and I had also asked for extra blankets due to the fact that it was VERY cold and instead of bringing me blankets they brought me towels which I didn't ask for. After I called again they finally brought the blankets. The day we arrived we wanted to now the hours of the pool so we asked a worker and we were very disappointed that not even a worker from the hotel knew the pool hours. The day after my daughter's tournament we were obviously very tired so we just wanted to sleep and we were woken up VERY early by a worker! We were absolutely disappointed! We found that the Orleans service was absolutely terrible! I called like 9 times to the front desk to ask about pool hours and they couldn't even answer! What kind of service is that! We also found a bug in the restroom and we did not find that very hygienic. We were very disappointed with our stay! We couldn't even go to the pool! The lobby had a terrible smell that made my family want to vomit! We still cannot believe that THIS was our experience in The Orleans! So many good reviews of this hotel and this is the reality! Me and my family were extremely disappointed with our stay! Especially since we come from far and this was our experience! We would gladly ask for The Orleans to really take this letter in mind and even think to better there service which was not good! We really ended up very disappointed with the service I'm The Orleans and we were very disappointed that this was the way we would spend our time in Las Vegas!