Lucky Gem Penthouse Suites at Signature

Disappointing stay – Misleading listing and unhelpful management Review: I booked this property specifically for its advertised access to pools, hot tubs, and a lazy river, which were all unavailable upon arrival. This was extremely frustrating, as those amenities were the main reason for choosing this location. The room also had issues: the safe was locked and unusable, and the TV only had one working channel. When I contacted the front desk, I was told they couldn’t assist because the unit was privately owned—something I wasn’t made aware of during the booking process. I reached out to ******* and was initially offered a refund and alternative accommodations. However, the refund has since been disputed, and I’ve been left without resolution. Overall, this stay was not as described and I would not recommend this property

Would not recommend. After waiting all day to check in, we get in our room and discover the shower was broken. They said they couldn’t put us in another room and gave me a number for maintenance. Called maintenance and got no answer. Ended up leaving and staying at the Wynn instead. Best decision I could have made.

Clean and nice alternative to staying at a casino but close enough to the strip.

This was advertised as a penthouse suite but it’s on the 5th floor and the view was not good.

One downside on the signature is if your book through a third-party, you cannot get room service towels, toilet paper, anything to your room! We were there for 4 days could not get new towels any more blankets, toilet paper, anything extra they said we had a contact the third-party whoever that was the number on the email did not work either!

This property was nothing short of wonderful. My family and I were able to relax while enjoying the Vegas strip. The hotel had a delicious spot called the Delight and it was just that. Food was so good. My room was clean and the bed was comfy. I loved the spa tub/ shower combo. For those who travel with someone who stinks up the bathroom, there’s a private toilet for them to do they business. Our floor was quiet and the elevator was always fast and available. The hotel has an area these’ll store your luggage should you arrive early. The MGM grand is connected this hotel so no need to walk outside. O just had an overall good time.