Baymont by Wyndham Laredo

Rooms were nice and clean. Room was on a non smoking floor, but there was a strong smell of someone smoking **** in one of the rooms. Could smell it from the lift lobby area.

Over all worst experience for my family we have ever had at a hotel. First we booked at the Baymont (upper floors) $80/night vs. the Super 8 (lower floors) $68/night for 3 nights because the website showed for the more expensive rooms you get a mini fridge and microwave. After speaking with the desk about the differences we learned all the rooms have the same amenities. The only difference is you have access to a meeting room which you need to reserve. She would not allow us to rebook in the cheaper rooms stating they are a under a different contract. We then lost power to the t.v., Mini fridge, and half the room lights so when we spoke with the desk about the issue she stated it was a breaker and they were looking into it. Eventually, they did resolve the issue so we went to dinner and upon return to the room we found a bedbug and took it to the desk to make them aware and they were not accommodating at all. Did not offer us a different room or any solution to the experience we had so we turned in our keys and left requiring us to rent another room at a different hotel. The employee stated she cannot get in touch with a manager till the next day and gave us the phone number to call her the next morning. We came back the day and the manager was there and told us she was listening to us talk to the employee from behind the door the night before and she refused to refund our money stating we were offed another room which is a complete lie. Very rude to us, not even an apology

The property is conveniently located and the rooms have new furnishings but that is of no value if the facility and rooms are not clean. The lobby, hallways, and elevator had mud and dirt clods tracked in, the elevators had mud, sand, and some oily liquid on the floors. My room had debris/fuzz in the corners and hair on the floor and in the bed. The floors were so dirty that the bottom of my socks got brown. There was also ants climbing the wall and a roach in the bathroom. On top of all of that, there is a sliding window that would not close and latch so traffic noise from the interstate was constant. I called the desk and complained only to be told that no refunds were offered. I will never stay in this hotel again and will avoid all Baymont properties due to the poor standards at this one.